Comm100

JANUARY 11, 2023

According to a study on chatbot impact , overall market preference for chatbots as the primary mode of communication for customer service now sits at 45%. Healthcare: 10%. Without automation facilitating regular touchpoints throughout the customer journey, both customers and organizations benefit. Travel: 16%.

Customer Service 98

Customer Service Healthcare AI Artificial Intelligence 98

SurveySensum

FEBRUARY 4, 2025

It helps you gather and analyze customer feedback and take feedback-driven actions that drive real ROI. The tool is AI-powered and especially suitable for B2B, automotive , SaaS , Telecom, Retail, Insurance, Healthcare, and NBFC industries. The platform offers expert recommendations and spots potential errors in your surveys or forms.

Compliance 52

Compliance Start-ups Healthcare AI 52

InteractionMetrics

APRIL 17, 2025

Compared to Qualtrics Where It Wins: Stronger real-time feedback loops More robust out-of-the-box integrations AI-powered text and sentiment analysis via Ask Athena Where It Falls Short: Fewer pre-built survey templates Less flexible for custom survey design High pricing and complexity make it a poor fit for smaller organizations 2.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

SurveySensum

JANUARY 16, 2025

Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. Not just that, the survey builder comes with DIY capabilities.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

AUGUST 22, 2024

Did you know that 93% of healthcare companies have suffered data breaches in the past three years? The primary goal of this act is to ensure that the individual’s data is safeguarded from unauthorized access while still allowing healthcare companies to function efficiently. Shocking, right? And the best part? G2 Rating : 4.7/5

Healthcare 52

Healthcare Legal Compliance Start-ups 52

Aquire

SEPTEMBER 2, 2021

Perhaps you’ll be getting contact information through forms or gathering feedback through customer surveys. Give customers an incentive. A sizable 57 percent of customers are willing to exchange personal data for personalized offers. Whatever the data, it pays to have a proper plan for its use.

Data Entry 97

Data Entry Government Healthcare Customer Relationship Management 97

Comm100

JUNE 23, 2022

HIPAA – The security standard for the healthcare industry, protecting personal health information. The use of chatbots for customer service is growing rapidly every year. In 2022, 58% of customers surveyed said they’ve used chatbots for simple customer service, compared to 43% just two years prior.

Compliance 98

Compliance Education CRM Healthcare 98

Intercom, Inc.

MAY 22, 2019

While there’s always room for carefully executed customer surveys, companies need to think about creative ways to harvest customer feedback from all types of customer interactions. All of our machine models are different for SaaS, for eCommerce, for insurance-based healthcare, etc.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

SurveySensum

JULY 30, 2024

Industry-Based Surveys Healthcare Surveys : Email surveys can be launched in the healthcare industry to gather patients on their experience with healthcare services, including quality of care and interaction with medical staff. (Rating scale) Was your issue resolved to your satisfaction? Open-ended) 6.

Healthcare 52

Healthcare Non-Profits NPS Customer Satisfaction 52

SurveySensum

DECEMBER 24, 2024

Whatsapp Surveys Starts at $99/month 4.7 GetFeedback All-in-one customer feedback tool Easy integration with APIs and third-party tools Real-time feedback management Contact to know the pricing details 4.5 Formstack Conditional logic Auto-calculation of multiple cost fields into a summary Pre-built survey templates $50 per month 4.4/5

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

CX Journey

DECEMBER 10, 2015

Qualitative research is a great way to start getting to know your customers. You can start to gather this data through the use of customer surveys, telephone interviews, in-person interviews, and focus groups. (Accurate data, to be more specific.) He was Co-Founder at Guerillapps, a social gaming platform.

Data Mining 55

Data Mining Customer Journey Map Entertainment Social Media 55

Confirmit

DECEMBER 17, 2018

The company provides customers who want premium international coverage with products and services to access the healthcare they need anytime, anywhere in the world, whether at home or abroad. Working closely with Confirmit, Bupa Global has built a solution that enables; A clear, single view of all ongoing customer surveys.

Text Analytics 40

Text Analytics Customer Experience VOC Healthcare 40

Retently

MARCH 14, 2023

NPS surveys focus on existing customers who have already purchased and used the product to measure their loyalty and satisfaction with the brand, including customer service, UI/UX, operations, etc. Timing Product reviews are gathered after a customer purchases and engages with the product.

NPS 140

NPS Net Promoter Score Customer Satisfaction Customer Feedback 140

CSAT.AI

OCTOBER 13, 2020

Already stressed customers would have been further pushed to their limits. Access to healthcare, medications and even food were impeded by the restrictions of the pandemic. . Interactions LLC conducted customer surveys in 2020 that revealed general support for AI and robotics.

AI 52

AI Customer Service Machine Learning Artificial Intelligence 52

Myra Golden Media

APRIL 11, 2023

Another way to implement a data-driven approach is by conducting customer surveys and collecting feedback. This can involve sending post-interaction surveys or conducting focus groups to gain insights into customer needs and preferences.

Contact Center 62

Contact Center Predictive Analytics Artificial Intelligence CRM 62

Experience Investigators

JULY 26, 2022

Customer experience is a set of tactics disconnected from strategy. When customer experience is seen as a set of tactics like customer journey mapping, responding to customer complaints, or sending customer surveys, it’s going to be an ad hoc mess of outcomes.

CX 52

CX Sports Customer Journey Map Hospitality 52

SurveySensum

JANUARY 16, 2025

Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. Not just that, the survey builder comes with DIY capabilities.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Comm100

NOVEMBER 13, 2022

Insider Intelligence estimates that the adoption of chatbots could save the healthcare, banking, and retail sectors $11 billion annually by 2023. Information can be difficult to find in even the most well-kept support materials, and time is always at a premium to customers needing help.

AI 52

AI Healthcare Start-ups Machine Learning 52

SurveySensum

AUGUST 9, 2022

Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. The solution works best for industries like Education, Healthcare, Technology, Retail, Financial Services, B2B, Travel, Hospitality, etc. . 2 – Customization capabilities. SurveyMonkey.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

Customer Bliss

JUNE 22, 2018

So, here’s what’s going on; in all of these business disciplines, customer experience included, as we get more and more deeply into it, it becomes more about the mechanics. Voice of customer, survey, journey mapping, etc. Jeanne Bliss: For example, another great story is Cleveland Clinic.

CX 48

CX Healthcare Customer Experience Customer Survey 48

SurveySensum

AUGUST 3, 2023

They guide you on how to leverage the gathered insights to improve your customer experience journey. SurveySensum caters to the needs of multiple industries such as B2B , Automotive, Retail, Healthcare, and Finance. Best Features: Create customized surveys with ease using Survicate’s flexible survey builder.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Qualtrics

NOVEMBER 22, 2019

But, however well you’re listening to customers, there’s no escaping the fact that employees are a rich source of feedback and insights which the vast majority of companies are leaving untapped. Take an outside-in approach to customer feedback. It’s an outside-in approach to hearing the voice of your customers.

Outlook 36

Outlook Social Media Healthcare Customer Feedback 36

Zendesk

OCTOBER 20, 2023

Establish customer feedback methods to amplify the Voice of the Customer That leads to the next step: collecting feedback to amplify the Voice of the Customer. You must define how you will gather feedback so you can better understand the needs and pain points of customers.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Qualtrics

MAY 6, 2019

By implementing site changes based on this feedback, Healthcare.gov reduced the average time to enroll for healthcare by 13%. We love what Qualtrics’ Ryan Nelsen wrote about SMS surveys in this post on Qualtrics.com. Text message (SMS) feedback.

Government 30

Government Close the Loop Real Estate Entertainment 30

SurveySensum

APRIL 5, 2022

Yeah, SAP owns Qualtrics, and it works best in multiple industries like healthcare, finance, tourism, retail, automobiles, etc. Contact the sales team to get customized quotes. Question Pro allows you to customize surveys and themes to suit your branding when interacting with your customers. Remember SAP?

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

Comm100

SEPTEMBER 7, 2017

The beauty of customer service is that it’s a vast field; any interaction where you help fulfill and serve a customer can count as customer service. A lot of good communication principles applied to other settings are transferrable skills in customer service as well.

Sports 66

Sports Customer Service Start-ups Construction 66

Qualtrics

MAY 20, 2019

They know how much is being spent on healthcare, benefits, training, deployments, and how long it takes on average to move service members and their families to a new duty station. Author Bio: Stephanie Thum is a Certified Customer Experience Professional (CCXP) and Chief Advisor for Federal Customer Experience at Qualtrics.

Government 24

Government Entertainment Healthcare Retail 24

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. No more manual coding!

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Qualtrics

JULY 7, 2020

“We launched a program to support our riders, providing face masks, gloves and hand sanitizers, but also working to make sure the customer feels safe because our research tells us that customers want things like contactless deliveries.” How are you keeping a pulse on customers during this time? “As

Customer Experience 26

Customer Experience CX Start-ups Innovation 26

InteractionMetrics

APRIL 10, 2025

In this blog, well explore the most widely used survey methods and designs before diving into the specific types of surveys you can use to achieve specific goals and improve the customer experience. Paper Surveys: These are similar to mail-in surveys, but distributed in person. Lets start with the basics.

Customer Satisfaction 40

Customer Satisfaction Net Promoter Score Healthcare Innovation 40

Fonolo

AUGUST 15, 2019

The airline focused on the entire customer journey, even revamping its online booking process so that you weren’t as easily tricked into accidentally renting a car and booking a hotel room. Subsequently, the company reported that 92% of customers surveyed were happy with their overall flight experience. It Pays to be Nice.

Customer Service 73

Customer Service Healthcare Customer Survey Customer Satisfaction 73

InteractionMetrics

MARCH 20, 2025

Not every company needs customer experience software. If you have a CX team and are going to be running your own customer surveys, then you’ll want to choose the best software. Pricing Contact Alida for custom pricing tailored to your business. Why Would You Need CX Software? Learn more at Alida’s website.

CX 52

CX Social Media Contact Center Compliance 52

Zendesk

MARCH 24, 2021

Customer expectations for fast response times have never been higher. Almost one in three customers surveyed in our Customer Experience Trends Report expects a response in under five minutes by phone. I called customer service with a question about a healthcare bill. I got transferred to someone else.

Customer Service 98

Customer Service Social Media AI Omnichannel 98

Callminer

JULY 23, 2019

“Most of these surveys are done through an IVR, so that advisors have more time to handle the queries of other customers. This allows them to break for the duration of the customer survey, with management none the wiser. It’s also when the attorneys turn around and provide customer service to their support staff.)

Contact Center 140

Contact Center Construction Start-ups Net Promoter Score 140

SurveySensum

APRIL 9, 2025

Are your patients satisfied with the healthcare services you are providing? Patient satisfaction score is a key customer experience metric that measures how satisfied patients are with their healthcare provider. For example , imagine a hospital conducts a patient satisfaction survey after each visit. Intrigued about it?

Healthcare 52

Healthcare Hospitality Hospitality NPS 52

SurveySensum

APRIL 18, 2025

Jotform Small to large businesses, freelancers, and healthcare or finance industries Pre-built, industry-specific templates Conditional logic Connect with CRMs, email tools & more Easy survey sharing via QR codes Paid plan starts at $34/month 4.7 Then explore the top 10 Typeform alternatives.

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52