Confirmit

DECEMBER 17, 2018

The company provides customers who want premium international coverage with products and services to access the healthcare they need anytime, anywhere in the world, whether at home or abroad. Working closely with Confirmit, Bupa Global has built a solution that enables; A clear, single view of all ongoing customer surveys.

Text Analytics 40

Text Analytics Customer Experience VOC Healthcare 40

SurveySensum

AUGUST 3, 2023

It lets you create various surveys like NPS, CES, CSAT, etc., They guide you on how to leverage the gathered insights to improve your customer experience journey. SurveySensum caters to the needs of multiple industries such as B2B , Automotive, Retail, Healthcare, and Finance. Specialized in conducting NPS surveys.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. without hassles.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

AUGUST 9, 2022

SurveySensum is one of the best survey tools that use AI and other advanced technologies to create intelligent NPS, CES, CES, CSI, SSI, and market research forms and surveys to gather customer feedback. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

SurveySensum

APRIL 5, 2022

SurveySensum is the best SurveyMonkey alternative as it offers prompt support, unlimited training, customizable surveys, etc., NPS, CES & CSAT surveys. Yeah, SAP owns Qualtrics, and it works best in multiple industries like healthcare, finance, tourism, retail, automobiles, etc. Survey Widget. Best Features.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

OCTOBER 17, 2023

SurveySensum SurveySensum is one of the most lucrative NBFC customer feedback software out there. This tool also comes with a free version with unlimited surveys, users, and questions. Launch NPS, CES, or CSAT Surveys – Sign Up for Free 2. It is a great tool for doing NPS surveys.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Zendesk

OCTOBER 20, 2023

You must define how you will gather feedback so you can better understand the needs and pain points of customers. Example 1: Customer service plan for B2C A B2C customer service plan focuses on delivering fast, convenient, and personalized support. Net Promoter, Net Promoter Score, and NPS are trademarks of NICE Satmetrix, Inc.,

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Qualtrics

JULY 7, 2020

“We launched a program to support our riders, providing face masks, gloves and hand sanitizers, but also working to make sure the customer feels safe because our research tells us that customers want things like contactless deliveries.” How are you keeping a pulse on customers during this time? “As Clay Warren (19:19): Yeah.

Customer Experience 26

Customer Experience CX Start-ups Innovation 26

InteractionMetrics

APRIL 10, 2025

In this blog, well explore the most widely used survey methods and designs before diving into the specific types of surveys you can use to achieve specific goals and improve the customer experience. Paper Surveys: These are similar to mail-in surveys, but distributed in person. Lets start with the basics.

Customer Satisfaction 40

Customer Satisfaction Net Promoter Score Healthcare Innovation 40

InteractionMetrics

MARCH 20, 2025

Not every company needs customer experience software. If you have a CX team and are going to be running your own customer surveys, then you’ll want to choose the best software. Notably, it captures video feedback for richer emotional insightan extra edge in understanding the why behind survey scores.

CX 52

CX Social Media Contact Center Compliance 52

Callminer

JULY 23, 2019

. “Many contact centres will run a survey at the end of a call to formulate a Net Promoter Score (NPS), Customer Effort Score (CES) or to determine First Call Resolution (FCR). Most of these surveys are done through an IVR, so that advisors have more time to handle the queries of other customers.

Contact Center 140

Contact Center Construction Start-ups Net Promoter Score 140

SurveySensum

APRIL 9, 2025

Are your patients satisfied with the healthcare services you are providing? Patient satisfaction score is a key customer experience metric that measures how satisfied patients are with their healthcare provider. For example , imagine a hospital conducts a patient satisfaction survey after each visit. Intrigued about it?

Healthcare 52

Healthcare Hospitality Hospitality NPS 52