Zonka Feedback

DECEMBER 26, 2023

The future of surveys is here, powered by AI! In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

SurveySensum

SEPTEMBER 19, 2024

For advanced professionals, the tool is equipped with AI-enabled and advanced capabilities like text and sentiment analysis, cross-tab analysis, survey logic , and role-based analytical dashboards. It offers innovative predictive intelligence and analytics for a better quality of operations.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

FEBRUARY 24, 2022

A customer feedback tool is software built to help you create and distribute customer feedback surveys to gather feedback, analyze insights, and act accordingly. . There are many kinds of customer feedback tools offering multiple features. Go beyond NPS, CSAT, and CES surveys. Best features. Best features.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

JULY 2, 2024

A well-designed customer feedback tool should ideally allow you to create Net Promoter Score Surveys Customer Satisfaction Survey Customer Effort Score Survey Additionally, the tool should also have features like text and sentiment analysis, omnichannel feedback, great support, and so on.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

Lumoa

DECEMBER 15, 2022

It’s a strategy that many companies have used for years to understand and prioritize customer needs. Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences.

VOC 88

VOC Social Media Close the Loop Customer Feedback 88

SurveySensum

OCTOBER 4, 2023

Real-time Analysis Ensure the tool gathers and analyzes customer feedback in real-time and gives you timely alerts. With this invaluable tool, you can harness the power of real-time data analysis through automotive customer journey -based dashboards, enabling you to swiftly identify and address customer concerns.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

NOVEMBER 23, 2023

A well-designed NPS survey tool features NPS calculation, automation, survey scheduling, customer segmentation, an intuitive dashboard, reports, real-time notifications, etc. to help you make the most of your NPS survey. Best Features SurveySensum offers best-in-class features to conduct efficient NPS surveys.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

MAY 2, 2024

By swiftly addressing concerns and offering compensation or alternative accommodations, Airbnb turned potential negative experiences into opportunities for positive engagement, fostering customer loyalty and advocacy. Data-Driven Innovation Imagine a bustling coffee chain, Bean & Grind.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

SurveySensum

DECEMBER 1, 2021

A well-designed NPS tool features NPS calculation, automation, survey scheduling, customer segmentation, intuitive dashboard, reports, real-time notifications, etc. to help you make the most of your NPS survey. . SurveySensum offers best-in-class features to conduct efficient NPS surveys. How to choose the right NPS tool?

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. From sleek interfaces to powerful analytics, these alternatives are all about helping you listen to and learn from your customers.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Retently

FEBRUARY 9, 2024

To gather actionable customer insights, surveys should cover key areas such as product/service satisfaction, customer support experience, pricing perception, and brand loyalty and further be analyzed to drive improvement. Segmentation can be based on customer demographics, purchase history, or interaction patterns.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

SurveySensum

OCTOBER 10, 2023

Unavailability of Sending Custom Survey Links to Customers Sometimes businesses like to reach out to their customers personally to request them to fill out surveys if they didn’t. Here’s a customer review on the limitation of sending custom survey links to customers: Source 2.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

Lumoa

AUGUST 8, 2023

This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today. How would you describe your experience with us?

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. But you’re not quite sure how it’s being received by your customers. Best Features: Implement in-app surveys for convenient customer response. Specialized in conducting NPS surveys.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

InteractionMetrics

MARCH 20, 2025

Not every company needs customer experience software. If you have a CX team and are going to be running your own customer surveys, then you’ll want to choose the best software. With over 7,500 customers in 100+ countries, it unifies voice, email, chat, text, and social under one roof. Why Would You Need CX Software?

CX 52

CX Social Media Contact Center Compliance 52

SurveySensum

NOVEMBER 26, 2024

Cons: It does not have specialized survey tools like Qualtrics. It does not provide its users with many custom survey templates. This targeted approach means you won’t be overwhelmed by unnecessary metrics; instead, you can prioritize actions that will have the greatest effect on improving customer experience.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52