Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Why are your customers turning away from you? Learn More about the role of AI in CX.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Retently

AUGUST 5, 2024

It’s often praised for its flexibility and the ability to create detailed, customized surveys. It has limited customization options in lower-tier plans and limited analytics. Advanced Analytics Enterprises require advanced analytical tools to delve deeper into customer feedback.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. Not just that, the survey builder comes with DIY capabilities. This makes it an ideal choice!

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Zonka Feedback

DECEMBER 26, 2023

Like this write-up, we have also created lists of the top online survey tools , data collection tools , market research tools , anonymous feedback tools , customer feedback tools , voice of customer survey tools , and much more. It lets the users customize survey wording and do much more to personalize the AI surveys.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Retently

MARCH 20, 2024

Advanced features might include logic checks to prevent data entry errors and the ability to customize surveys based on previous answers or respondent profiles. Plus, with predictive analytics and machine learning in the mix, CATI will figure out the best times to make calls and get more people engaged.

Data Entry 78

Data Entry Start-ups Technology Technology 78

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Why are your customers turning away from you? Learn More about the role of AI in CX.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

OCTOBER 17, 2023

It enables users to create detailed and customized reports. It supports predictive analytics, which can show you key trends and patterns. CrowdSignal CrowdSignal is a customer feedback tool that allows businesses to easily build and distribute different types of surveys like NPS, CSAT, CES , etc.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Qualtrics

FEBRUARY 26, 2019

That’s the behavioral aspect of analytics. The predictive analytics tell you “who” to target, but the behavioral data tells you “when” to target them. there are all kinds of ways you can pivot analytics and research. How do you go from predictive to prescriptive? So that’s been really cool and fun.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. However, both tools come with their drawbacks like a steep learning curve and high costs, making it a less ideal choice for small to medium-scale businesses.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52