Gainsight

JUNE 1, 2022

And most of that impact is being driven by machine learning, the most important and popular subfield within AI. Impact Analyzer, part of the Gainsight CX Center, uses the power of AI to help Customer Success teams connect customer insights to business impact. . Customer Success and Machine Learning: A Perfect Match.

Machine Learning 52

Machine Learning NPS Artificial Intelligence Scorecard 52

Lumoa

FEBRUARY 6, 2018

Also, new tech solutions such as AI and machine learning have been getting a lot of attention. But if not applied within a strong operational CX framework, technology can distract and actually move leadership and employees farther away from understand customer emotions, motivations, and expectations. And why not?

CX 121

CX Customer Experience Education Machine Learning 121

Zendesk

DECEMBER 30, 2020

Measure NPS, CSAT, and Customer Effort Score upon ticket closure in Zendesk and gain valuable insight into the support experience. Trigger a Wootric email or SMS survey when a ticket closes in Zendesk using webhooks. Hubware Insights & Automation (Support) supercharges your Zendesk with automation and machine learning.

Artificial Intelligence 65

Artificial Intelligence Scorecard Contact Center Gaming 65

Lumoa

OCTOBER 31, 2018

Aggressive action will be required for many organizations – business model changes, more extensive rigor on digital enablement, acute awareness of customer behaviour in the market and knowledge of ever changing impacts on organizations (i.e. data security, gig economy, AI, machine learning).” Three words: voice of customer.

CX 60

CX Customer Experience Machine Learning Artificial Intelligence 60