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The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machinelearning. Why are your customers turning away from you? Why is the retention of your customers so high/low? Why is NPS ® going up or down?
The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machinelearning. Why are your customers turning away from you? Why is the retention of your customers so high/low? Do you see what drives customer satisfaction?
It also enables you to build custom classifiers to examine and compare text histories. This automated text extraction process helps you structure your data and identify critical texts, tags, etc., in seconds using machinelearning. Text Analytics and MachineLearning. Difficult learning curve.
The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machinelearning. Why are your customers turning away from you? Why is the retention of your customers so high/low? Do you see what drives customer satisfaction?
Net Promoter Score – How likely is your customer to recommend your company’s services and products? A quality chatbot can help your company improve this score, which is also easily calculated via customersurveys. Customer Service KPIs Specifically for Chatbots.
Net Promoter Score – How likely is your customer to recommend your company’s services and products? A quality chatbot can help your company improve this score, which is also easily calculated via customersurveys. Customer Service KPIs Specifically for Chatbots.
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