SurveySensum

AUGUST 22, 2024

There are majorly two main rules of the HIPAA Act, Privacy Rule : This defines what constitutes PHI and limits the access, use, and disclosure of the data without the patient’s consent. The HIPAA Act set out strict guidelines on who can access, share, and store protected health information (PHI), with severe penalties for violations.

Healthcare 52

Healthcare Legal Compliance Start-ups 52

Retently

OCTOBER 23, 2024

Taking the importance of collecting customer feedback out of the way, where do we start? While email remains the go-to option, certain touchpoints may benefit more from SMS or web pop-ups to reach customers where they are most active. The key is to choose the survey channel that best fits your brand’s needs and target audience.

Retail 110

Retail CX NPS Touchpoint 110

Lumoa

AUGUST 8, 2023

This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today. How would you describe your experience with us?

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

Retently

FEBRUARY 9, 2024

To gather actionable customer insights, surveys should cover key areas such as product/service satisfaction, customer support experience, pricing perception, and brand loyalty and further be analyzed to drive improvement. Segmentation can be based on customer demographics, purchase history, or interaction patterns.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

InteractionMetrics

SEPTEMBER 14, 2020

An interactive dashboard that measures your verbatim content and gives you an ongoing sentiment analysis plan. After all, it’s likely you are using dashboards to display critical facts like their sales per location, NPS survey scores, and resolution rates. Benefits of Open-Ended Survey Questions. The solution?

Sentiment Analysis 52

Sentiment Analysis NPS Customer Feedback Voice of the Customer 52

SurveySensum

APRIL 15, 2025

SurveySensum makes it easier for you to monitor and collect the voice of the customers from multiple channels to elevate the customer experience and branding. MonkeyLearn is best suited for small and medium companies to automate customer support, feedback management, and pricing optimization. Get started with SurveySensum.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

NOVEMBER 26, 2024

Cons: It does not have specialized survey tools like Qualtrics. It does not provide its users with many custom survey templates. This targeted approach means you won’t be overwhelmed by unnecessary metrics; instead, you can prioritize actions that will have the greatest effect on improving customer experience.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 25, 2024

End-to-end feedback management In-built survey templates Seamless Integrations Contact Management AI-enabled text and analytics software Role-based analytical dashboard Advanced analytical reporting capabilities Starts at $99/per month 4.7 The advanced text and sentiment analysis extracts top trends and patterns from feedback.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52