Zendesk

FEBRUARY 10, 2022

Customer experience optimization is the process of gaining a deep understanding of your customers and enhancing the customer journey across all touchpoints. In short, it’s adopting a customer-centric mentality. Structured data is quantitative information such as names, geolocations, and credit card transactions.

Customer Experience 98

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98

Lumoa

FEBRUARY 16, 2023

Thanks to the Internet, customer feedback has never been so accessible. Learning what your customers think about your products or services isn’t difficult. Customer experience templates, customer survey templates, or customer satisfaction survey templates allow you to make informed decisions on improving the customer journey.

VOC 88

VOC Unstructured Data Customer Feedback Voice of the Customer 88

InteractionMetrics

DECEMBER 10, 2024

This in turn, allows you to uncover answers to questions you might not have even thought to ask about in the ‘main’ parts of your surveys. All three AI toolsChatGPT, Gemini, and Claudeare capable of analyzing open-ended survey questions and other types of unstructured data.

AI 52

AI Sentiment Analysis Actionable Insights Unstructured Data 52

Fonolo

NOVEMBER 17, 2020

If you don’t ensure consistency across multiple customer service channels, then the overall experience will be negative, potentially negating your investment in multi-channel. According to the State of Customer Service , customer experience leaders’ main objective will be to deliver an ‘effortless’ multi-channel experience.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

SurveySensum

APRIL 15, 2025

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. Let’s dive in and learn more about these VoC tools!

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

NOVEMBER 26, 2024

What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52