Return Customer

MAY 16, 2018

A recent study by Accenture found that over 90 percent of companies today have some kind of customer loyalty programs in place. Yet, over 71% of customers surveyed by the researchers said that these programs do not really engender loyalty. There are several ways this is done.

B2B 71

B2B Manufacturing Customer Acquisition Customer Loyalty 71

SurveySensum

AUGUST 2, 2023

In this blog, we’re going to talk about which surveys to take across the B2B customer experience journey with question examples of each industry. B2B SaaS The B2B SaaS customer journey is filled with multiple touchpoints from initial awareness to renewal and beyond that shape customer experiences.

B2B 52

B2B Customer Experience Manufacturing Touchpoint 52

Lumoa

SEPTEMBER 10, 2018

Sometimes they have a long history of doing surveys and they want to continue that to keep the results comparable. Certainly, they cannot start sending long customer surveys out too often. Very often, scheduling customer surveys like that leads to dissatisfied customers and slow improvement cycles.

Customer Feedback 68

Customer Feedback Text Analytics Close the Loop Hospitality 68

Beyond Philosophy

APRIL 3, 2016

After recently reviewing the Forbes customer value/customer loyalty interview of TD Bank’s CMO, Vinoo Vijay, one of his areas of emphasis (in addition to frequent customer surveys and generating insights from employees) was the resolution of problems. Michael Lowenstein, Ph.D.,

Customer Satisfaction 92

Customer Satisfaction B2C B2B Pharmaceutical 92

Beyond Philosophy

APRIL 3, 2016

After recently reviewing the Forbes customer value/customer loyalty interview of TD Bank’s CMO, Vinoo Vijay, one of his areas of emphasis (in addition to frequent customer surveys and generating insights from employees) was the resolution of problems. Michael Lowenstein, Ph.D.,

Customer Satisfaction 92

Customer Satisfaction B2C B2B Pharmaceutical 92

Customer Bliss

APRIL 11, 2017

He’s currently the Senior CX Principal at Medallia, after being VP, Customer Experience and NPS at Sprint. The company decided to adopt Japanese manufacturing approaches, which often involve employees and customers getting more involved in the process. In those, customers give feedback, and Sprint responds to the feedback.

NPS 65

NPS Net Promoter Score Gaming Manufacturing 65

SurveySensum

APRIL 28, 2025

There are countless other computing device manufacturers. But Apple stands out from all of them for its immense value in design, features, and customer service. It literally anticipates what customers expect from them and delivers on it. Are you aiming to: Improve customer satisfaction ? For instance, Apple.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

InteractionMetrics

JANUARY 16, 2020

Specifically, should you optimize your customer experience or improve it? I’ve come down on the side of customer experience optimization because improvement is just too vague. For instance, many of us equate service and manufacturing quality with the Japanese Kaizen principle ‘strive for never-ending improvement’.

Customer Experience 52

Customer Experience Net Promoter Score Text Analytics Manufacturing 52

InteractionMetrics

JANUARY 16, 2020

Specifically, should you optimize your customer experience or improve it? I’ve come down on the side of customer experience optimization because improvement is just too vague. For instance, many of us equate service and manufacturing quality with the Japanese Kaizen principle ‘strive for never-ending improvement’.

Customer Experience 52

Customer Experience Net Promoter Score Text Analytics Manufacturing 52

SurveySensum

OCTOBER 4, 2023

An automotive customer feedback tool is software designed to collect, manage, and analyze customer feedback and opinions within the automotive industry. Real-time Analysis Ensure the tool gathers and analyzes customer feedback in real-time and gives you timely alerts. This helps automotive businesses to thrive.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

JANUARY 8, 2024

Sign Up and Start Launching Product Feedback Surveys With SurveySensum for Free! Onboarding 2 weeks after sign-up Customer Support After resolving an issue New feature launch One Week after release Product Usage and Overall Relationship Quarterly or semesterly (every 6 months) 2.

Touchpoint 52

Touchpoint B2B NPS Manufacturing 52

InteractionMetrics

APRIL 17, 2025

Compared to Qualtrics Where It Wins: Stronger real-time feedback loops More robust out-of-the-box integrations AI-powered text and sentiment analysis via Ask Athena Where It Falls Short: Fewer pre-built survey templates Less flexible for custom survey design High pricing and complexity make it a poor fit for smaller organizations 2.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Lumoa

JANUARY 24, 2024

But for all the advanced features manufacturers pack into phones, the touchscreen keyboard refuses to be tamed. It allows you to close the loop with customers by prompting them to post positive feedback as a review , and it also supports over 15 languages. Noise in the data Smartphones are truly amazing devices.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

JUNE 19, 2023

Because if you fail to do so, there will be a serious disconnect between your customer’s expectations and the product or service you are providing, leading to lower customer satisfaction and eventually loss of business. So, how can you deliver great customer experiences if you don’t even know their needs and expectations?

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Sentiment Analysis 52

Fonolo

MARCH 17, 2020

[Looking at the numbers] allows us to address issues, and really, that’s what we’re here for: Upgrading our dealer capabilities and, in doing so, and making them more customer-oriented.”. Hyundai entered the Canadian market in 1983 and has grown into one of the best selling foreign manufacturers in Canada. About CSPN.

Sports 67

Sports Customer Service Voice of the Customer Technology 67

Qualtrics

APRIL 14, 2021

Given the size of the customers we deal with if we can transition one or two At-risk customers to become Loyal, it pays for our whole CX program”. Enterprise-size manufacturing B2B brand Tetra Pak is a leader in the field of food packaging and processing, with a mission to make food safe and available everywhere.

B2B 26

B2B Close the Loop CX B2C 26