SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperative. But is it worth it?

Manufacturing 52

Manufacturing B2B Compliance NPS 52

SurveySensum

APRIL 28, 2025

Enhancing Customer Experience Ever wondered why some companies have loyal customers while others struggle with retention? It all comes down to the customer experience. Brand Example: Amazon leverages VoC extensively by collecting reviews, ratings, chat feedback, and post-purchase surveys. For instance, Apple.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

DECEMBER 2, 2022

Here’s a stat to emphasize the importance of the customer experience of car buyers. “47% 47% of customers think about changing their automotive brand after a company fails to deliver a relevant customer experience.” – Accenture. Create a quick Automotive Customer Survey ?. Let’s take an example here.

Customer Survey 52

Customer Survey Touchpoint Customer Feedback CRM 52

ClearAction

DECEMBER 16, 2017

Is business-to-business customer experience management (B2B CXM) a watered-down or a souped-up version of consumer experience management? Does the answer differ when the business you’re selling to is a manufacturer versus a professional services company? Business-to-Business Customer Experience: What’s It Like?

B2B 86

B2B CXM Customer Experience Customer Experience Management 86

SurveySensum

AUGUST 2, 2023

Before moving ahead, let me tell you that this blog is going to cover 6 B2B industries: B2B SaaS B2B Manufacturing B2B Marketing & Advertising B2B Service B2B Fintech B2B Logistics Let’s talk about the first B2B industry. B2B SaaS Touchpoints When to Conduct the Survey? Which Survey to Launch?

B2B 52

B2B Customer Experience Manufacturing Touchpoint 52

Lumoa

SEPTEMBER 10, 2018

Sometimes they have a long history of doing surveys and they want to continue that to keep the results comparable. Certainly, they cannot start sending long customer surveys out too often. Very often, scheduling customer surveys like that leads to dissatisfied customers and slow improvement cycles.

Customer Feedback 68

Customer Feedback Text Analytics Close the Loop Hospitality 68

SurveySensum

JANUARY 8, 2024

Now, let’s discover the ideal survey timings for different industries in order to avoid survey fatigue. So, How Often Should You Send Surveys? Here’s a breakdown of the survey frequency distribution for different industries. SaaS SaaS Touchpoints When to Conduct the Survey?

Touchpoint 52

Touchpoint B2B NPS Manufacturing 52