Intercom, Inc.

MAY 22, 2019

While there’s always room for carefully executed customer surveys, companies need to think about creative ways to harvest customer feedback from all types of customer interactions. That’s what I mean by customer-led. Paige: What advice do you have product teams working on ML? Deepa: It was chaos!

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Aquire

APRIL 26, 2021

Eighty-two percent of Indian customers surveyed have messaged a business to make a purchase or reservation. Chatbots use conversational AI, NLP, NLU, and ML, making them highly customizable and human-like. They also consider the customer’s history with the business, their device type, location, and interests.

Customer Experience 111

Customer Experience Real Estate Healthcare AI 111

SurveySensum

JANUARY 16, 2025

SurveySensum : In contrast to the two survey tools, SurveySensum offers unlimited survey questions and customizable industry-specific survey templates in the free version itself. Not just that, the survey builder comes with DIY capabilities. with the help of AI and ML.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Lumoa

FEBRUARY 14, 2024

This is where customers can switch to a new channel without needing to repeat themselves to a new agent. Don’t let your customers feel like just a number; add a human touch to your interactions. This CRM software will need AI and machine learning (ML) features to present a meaningful analysis of all that data.

Customer Experience 78

Customer Experience ML Social Media CX 78

Lumoa

JANUARY 24, 2024

Along with its perfect record-keeping and feedback-gathering features, this platform also boasts generative artificial intelligence (AI) , machine learning (ML), and natural language processing (NLP) capabilities, allowing it to prepare smart, actionable customer feedback reports for CXOs to act on. The result?

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

CommBox

NOVEMBER 22, 2022

Autonomous Communication is a new approach that combines omnichannel communication and conversational AI to provide a fully automated customer experience while keeping humans in the loop. . The feedback here is invaluable and gives brands the ability to really connect with their customers and improve their services over time.

CX 98

CX E-commerce Net Promoter Score NPS 98

Zendesk

OCTOBER 17, 2023

Cognitive technology, such as artificial intelligence (AI), natural language understanding (NLU), machine learning (ML), and natural language processing (NLP), train the bot to understand context and human language patterns. Suggest customer service interview questions for the hiring process. Help write questions for customer surveys.

Customer Service 52

Customer Service Artificial Intelligence AI Machine Learning 52