30 Chatbot Statistics That Will Define Customer Experience in 2021 and Beyond
Aquire
APRIL 26, 2021
Two-thirds of surveyed bank customers felt that an AI-powered chatbot would be useful in assisting them and 44 percent would rather communicate with a chatbot than a real person, assuming it could answer their questions as reliably as a live agent. Global chatbot adoption statistics. Collect Chat ). Collect Chat ). Facebook ).
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