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So, how do you make sure that every single customer is experiencing the brand the way you intended? Operational measures of brand promise execution, like mysteryshopping, provide a vital link between what you expect and the customer’s reality.
So, how do you make sure that every single customer is experiencing the brand the way you intended? Operational measures of brand promise execution, like mysteryshopping, provide a vital link between what you expect and the customer’s reality.
Net Promoter Score – How likely is your customer to recommend your company’s services and products? A quality chatbot can help your company improve this score, which is also easily calculated via customersurveys. Customer Service KPIs Specifically for Chatbots. Test Customer Service with MysteryShopping.
Net Promoter Score – How likely is your customer to recommend your company’s services and products? A quality chatbot can help your company improve this score, which is also easily calculated via customersurveys. Customer Service KPIs Specifically for Chatbots. Test Customer Service with MysteryShopping.
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