Remove Customer Survey Remove Mystery Shopping Remove Net Promoter Score
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Top Customer Satisfaction Survey Companies of 2025

InteractionMetrics

How We Picked This list was compiled by an independent reviewer, and the top picks include customer survey companies that specialize in customer satisfaction surveys, offer end-to-end survey services (from design to analysis), and serve clients in the U.S. Luce Research provides some standout features as well.

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Addressing metrics gaps between bot-led and human-led service

Comm100

Like the user satisfaction rate, this information can be obtained from a customer satisfaction survey. Net Promoter Score – How likely is your customer to recommend your company’s services and products? Customer Service KPIs Specifically for Chatbots. Test Customer Service with Mystery Shopping.

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Addressing metrics gaps between bot-led and human-led service

Comm100

Like the user satisfaction rate, this information can be obtained from a customer satisfaction survey. Net Promoter Score – How likely is your customer to recommend your company’s services and products? Customer Service KPIs Specifically for Chatbots. Test Customer Service with Mystery Shopping.