Retently

DECEMBER 4, 2019

In business, this term is used when referred to a customer segment in the Net Promoter Score® framework. Detractors are the survey respondents that score you from 0 to 6 on the NPS® scale. They are unsatisfied customers who will recommend against your company. In other words – a critic. Not exactly.

Net Promoter Score 95

Net Promoter Score NPS Social Media Start-ups 95

SurveySensum

FEBRUARY 4, 2025

With data privacy and customer trust taking the front seat, choosing top GDPR-compliant survey platforms has become more than nice to have. In fact, according to research, companies that focus on customer expectations not only grow significantly faster but are 60% more profitable.

Compliance 52

Compliance Start-ups Healthcare AI 52

SurveySensum

JANUARY 16, 2024

Here’s the thing: Customer-centric brands are 60% more profitable than those that are not. As such, listening to what your potential and regular customers have to say does matter. That’s where customer feedback comes in for your product development initiative.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SurveySensum

SEPTEMBER 24, 2024

SurveyMonkey SurveyMonkey is a robust online survey tool that allows businesses and individuals to launch surveys, collect responses, analyze data, and ultimately take data-driven action that impacts the bottom line. The tool provides free upgrades for non-profit organizations.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

SurveySensum

JULY 30, 2024

They allow businesses to: Engage with a large number of customers at the same time. Customize questions to match the specific needs and objectives of the audience. Engage with customers in a non-intrusive manner. Want to create email surveys but don’t know where to start?

Healthcare 52

Healthcare Non-Profits NPS Customer Satisfaction 52

Zendesk

JANUARY 10, 2024

CSAT is a valuable resource because if your customers are happy, you’re likely doing something right. You can measure customer satisfaction in several ways, including: Customer surveys: Collect consumer sentiment directly from the source with CSAT surveys , customer effort scores (CES) , and the Net Promoter ScoreⓇ (NPS).

Net Promoter Score 52

Net Promoter Score Non-Profits Start-ups Customer Satisfaction 52

Qualtrics

FEBRUARY 26, 2019

We also conduct an annual customer survey across that entire Worldwide Network, supported by both the partners and a few corporate teams. We have a Human Trafficking Risk Index and things that we do to help our customers and the world. They don’t know how to design the survey. This is really close to my heart.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37