SurveySensum

JANUARY 16, 2024

Here’s the thing: Customer-centric brands are 60% more profitable than those that are not. As such, listening to what your potential and regular customers have to say does matter. That’s where customer feedback comes in for your product development initiative.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SurveySensum

JANUARY 16, 2024

Here’s the thing: Customer-centric brands are 60% more profitable than those that are not. As such, listening to what your potential and regular customers have to say does matter. That’s where customer feedback comes in for your product development initiative.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SurveySensum

SEPTEMBER 24, 2024

SurveyMonkey SurveyMonkey is a robust online survey tool that allows businesses and individuals to launch surveys, collect responses, analyze data, and ultimately take data-driven action that impacts the bottom line. The tool provides free upgrades for non-profit organizations.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

InteractionMetrics

NOVEMBER 11, 2019

With a DIY Customer Survey, some of the areas you’ll need to address are data accuracy, objectivity, customer engagement, and overall ease of use. The purpose of this post is to walk you through the details you need to consider so that your DIY customer survey is a success! DIY Customer Surveys: 9 Areas to Discuss.

Customer Satisfaction 40

Customer Satisfaction Non-Profits Customer Survey Text Analytics 40

InteractionMetrics

NOVEMBER 11, 2019

With a DIY Customer Survey, some of the areas you’ll need to address are data accuracy, objectivity, customer engagement, and overall ease of use. The purpose of this post is to walk you through the details you need to consider so that your DIY customer survey is a success! DIY Customer Surveys: 9 Areas to Discuss.

Customer Satisfaction 40

Customer Satisfaction Non-Profits Customer Survey Text Analytics 40

SurveySensum

JULY 30, 2024

They allow businesses to: Engage with a large number of customers at the same time. Customize questions to match the specific needs and objectives of the audience. Engage with customers in a non-intrusive manner. Want to create email surveys but don’t know where to start?

Healthcare 52

Healthcare Non-Profits NPS Customer Satisfaction 52

ClearAction

JULY 11, 2023

Customer Service is a Value Center (NOT a Cost/Profit Center!) Lynn Hunsaker Customer Service is NOT a cost center. Shift to modern thinking for Customer Service value truths in your current strategic planning. Customer Service rescues value from churning to competitors. And it should NOT be a revenue center.

Customer Service 48

Customer Service Data Mining Non-Profits CXM 48

SurveySensum

SEPTEMBER 12, 2023

In James’ scenario, the software strategically timed the survey, resulting in valuable insights. Conversely, in Robin’s case, the email survey failed to collect feedback effectively due to his non-engagement. This highlights the importance of in-app surveys. But, what are In-App Surveys? The result?

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

Qualtrics

FEBRUARY 26, 2019

We also conduct an annual customer survey across that entire Worldwide Network, supported by both the partners and a few corporate teams. We have a Human Trafficking Risk Index and things that we do to help our customers and the world. They don’t know how to design the survey. This is really close to my heart.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37

ProProfs

APRIL 13, 2023

This means that it may not be very useful for hiring and training purposes, and you may need another quiz tool for your non-marketing quiz requirements. It offers separate price points for business and non-business use. Using it, you can generate personalized and highly detailed reports featuring text, images, graphs, and more.

Education 52

Education Non-Profits Social Media Start-ups 52

Retently

DECEMBER 4, 2019

For any conventional business, CSAT acts as a lagging indicator of short-term customer happiness (satisfactory transactional experiences), while NPS acts as the leading indicator of long-term customer happiness (great product experiences). Here’s how: Detractors Bring Your Sales & Profits Down. Not exactly.

Net Promoter Score 96

Net Promoter Score NPS Social Media Start-ups 96

Zendesk

JANUARY 10, 2024

CSAT is a valuable resource because if your customers are happy, you’re likely doing something right. You can measure customer satisfaction in several ways, including: Customer surveys: Collect consumer sentiment directly from the source with CSAT surveys , customer effort scores (CES) , and the Net Promoter ScoreⓇ (NPS).

Net Promoter Score 52

Net Promoter Score Non-Profits Start-ups Customer Satisfaction 52

PeopleMetrics

APRIL 28, 2015

Squeezed profit margins, declining fee income, the need to invest in ever advancing mobile and ATM technology, branch upgrades, and comply with new regulations all contributed to their demise. In 2014, the most likely reason a customer is in the branch is to resolve an issue. Who are our customers?

Customer Experience 79

Customer Experience Non-Profits Voice of the Customer Innovation 79

SurveySensum

APRIL 18, 2025

Jotform Small to large businesses, freelancers, and healthcare or finance industries Pre-built, industry-specific templates Conditional logic Connect with CRMs, email tools & more Easy survey sharing via QR codes Paid plan starts at $34/month 4.7 Then explore the top 10 Typeform alternatives.

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52

Customer Bliss

SEPTEMBER 14, 2017

Those areas will get more exposed at 100,000 customers. This involves customer survey results, training, and interactions between leadership and employees. In Brad Olson’s first month at Peloton , he talked to tons of people internally — and to customers. Where are you not as good?

Non-Profits 61

Non-Profits Start-ups Customer Acquisition Government 61