Retently

JANUARY 25, 2023

Align SMS communication with customer behavior With an open rate as high as 98%, SMS marketing is effectively used to encourage repeat sales, share updates on shipment and delivery or let customers take quick actions. Additionally, brands can build stronger, more sustainable relationships with their customers in the long run.

Social Media 31

Social Media Customer Acquisition Non-Profits NPS 31

ClearAction

JANUARY 20, 2020

You’ll reap higher value in perpetuity: customer experience annuities. As you remove hassles you’ll build customer trust. Profitability (cost savings) is the best path to CX-inspired growth. Customer-facing roles communicate or deliver value. Non-customer-facing groups create or limit value.

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

ClearAction

JANUARY 20, 2020

You’ll reap higher value in perpetuity: customer experience annuities. As you remove hassles you’ll build customer trust. Profitability (cost savings) is the best path to CX-inspired growth. Customer-facing roles communicate or deliver value. Non-customer-facing groups create or limit value.

CXM 90

CXM Non-Profits Close the Loop CX 90

Retently

DECEMBER 4, 2019

In business, this term is used when referred to a customer segment in the Net Promoter Score® framework. Detractors are the survey respondents that score you from 0 to 6 on the NPS® scale. They are unsatisfied customers who will recommend against your company. NPS vs CSAT bucket analogy. NPS Survey Example.

Net Promoter Score 98

Net Promoter Score NPS Social Media Start-ups 98

SurveySensum

FEBRUARY 4, 2025

With data privacy and customer trust taking the front seat, choosing top GDPR-compliant survey platforms has become more than nice to have. In fact, according to research, companies that focus on customer expectations not only grow significantly faster but are 60% more profitable.

Compliance 52

Compliance Start-ups Healthcare AI 52

SurveySensum

JULY 30, 2024

They allow businesses to: Engage with a large number of customers at the same time. Customize questions to match the specific needs and objectives of the audience. Engage with customers in a non-intrusive manner. Want to create email surveys but don’t know where to start?

Healthcare 52

Healthcare Non-Profits NPS Customer Satisfaction 52

Zendesk

JANUARY 10, 2024

CSAT is a valuable resource because if your customers are happy, you’re likely doing something right. You can measure customer satisfaction in several ways, including: Customer surveys: Collect consumer sentiment directly from the source with CSAT surveys , customer effort scores (CES) , and the Net Promoter ScoreⓇ (NPS).

Net Promoter Score 52

Net Promoter Score Non-Profits Start-ups Customer Satisfaction 52