InteractionMetrics

APRIL 12, 2016

The point of a customer survey is to learn what you don’t know, and gain insight into what’s driving customer satisfaction and dissatisfaction. First, many executives don’t know there are research methods for systematically and efficiently unpacking customer comments. Want to learn more about survey strategies?

Text Analytics 45

Text Analytics Non-Profits Customer Survey Actionable Insights 45

SurveySensum

SEPTEMBER 24, 2024

SurveyMonkey SurveyMonkey is a robust online survey tool that allows businesses and individuals to launch surveys, collect responses, analyze data, and ultimately take data-driven action that impacts the bottom line. The tool provides free upgrades for non-profit organizations.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

InteractionMetrics

NOVEMBER 11, 2019

With a DIY Customer Survey, some of the areas you’ll need to address are data accuracy, objectivity, customer engagement, and overall ease of use. The purpose of this post is to walk you through the details you need to consider so that your DIY customer survey is a success! DIY Customer Surveys: 9 Areas to Discuss.

Customer Satisfaction 40

Customer Satisfaction Non-Profits Customer Survey Text Analytics 40

InteractionMetrics

NOVEMBER 11, 2019

With a DIY Customer Survey, some of the areas you’ll need to address are data accuracy, objectivity, customer engagement, and overall ease of use. The purpose of this post is to walk you through the details you need to consider so that your DIY customer survey is a success! DIY Customer Surveys: 9 Areas to Discuss.

Customer Satisfaction 40

Customer Satisfaction Non-Profits Customer Survey Text Analytics 40

SurveySensum

JULY 30, 2024

They allow businesses to: Engage with a large number of customers at the same time. Customize questions to match the specific needs and objectives of the audience. Engage with customers in a non-intrusive manner. Want to create email surveys but don’t know where to start?

Healthcare 52

Healthcare Non-Profits NPS Customer Satisfaction 52

SurveySensum

SEPTEMBER 12, 2023

In James’ scenario, the software strategically timed the survey, resulting in valuable insights. Conversely, in Robin’s case, the email survey failed to collect feedback effectively due to his non-engagement. This highlights the importance of in-app surveys. But, what are In-App Surveys? The result?

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

SurveySensum

APRIL 18, 2025

AI-Powered Text Analytics Bid farewell to manual number-crushing. Custom Dashboards Information overload? It lets you create custom surveys, forms, and questionnaires without touching a single line of code. Then explore the top 10 Typeform alternatives.

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52