Retently

AUGUST 12, 2024

That’s where NPS (Net Promoter Score) comes in. This is a helpful customer satisfaction metric that can tell you exactly how your customers feel about your products and services. Key Takeaways NPS mainly gauges long-term customer loyalty, being a key metric for enhancing customer experience in ecommerce and retail.

NPS 79

NPS Retail Net Promoter Score Touchpoint 79

Retently

JULY 8, 2024

You’ve probably heard the saying, “Happy customers are the best marketing.” Well, Net Promoter Score (NPS) helps you get a handle on how your customers feel about your business. It’s a simple yet powerful tool that helps you measure customer loyalty and satisfaction. Brief Explanation of NPS So, what exactly is NPS?

Touchpoint 78

Touchpoint NPS Net Promoter Score Actionable Insights 78

Intercom, Inc.

MAY 22, 2019

While there’s always room for carefully executed customer surveys, companies need to think about creative ways to harvest customer feedback from all types of customer interactions. Salesforce did this not only for their product; their entire revenue model is built around being easy and convenient for the customer.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Lumoa

SEPTEMBER 21, 2017

So, you have decided to implement NPS® into your customer experience management. You are probably thinking to send the survey right away and just wait for the results. Now, consumers are overloaded with surveys and content from businesses more than ever. The typical customer survey response rate is often below 2%.

NPS 68

NPS Net Promoter Score Start-ups Customer Survey 68

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Lumoa

FEBRUARY 9, 2023

How do you take action on customer experience? Listen to your customers. Actions include short- and long-term follow-ups. As short-term actions, you should be able to follow up with each individual responder, especially taking care of critical comments. Acting on customer feedback doesn’t mean doing one thing.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Retently

MAY 2, 2023

Yet, if you’re looking for a quick and reliable source of relevant information, surveys remain the go-to choice for successful businesses looking to improve customer experience. The most widely used surveys to assess customer satisfaction levels are NPS , CSAT , and CES. What is NPS, CSAT, and CES?

CX 133

CX NPS Customer Satisfaction Start-ups 133

SurveySensum

MARCH 19, 2025

No additional training is required to get started. Customization Without Extra Costs : Get advanced customization features without paying a premium, making it perfect for businesses of all sizes. You get, Affordable and Transparent Pricing : No hidden fees or unexpected costs. You get what you pay for – without surprises.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

SurveySensum

OCTOBER 18, 2024

— With Embedded Surveys But, what exactly are embedded surveys and how do they actually impact your response rates while optimizing your feedback collection? What Are Embedded Surveys? It pops up at the bottom of the screen and users can easily answer it just by clicking on a number. But, Why Use Embedded Surveys?

NPS 52

NPS Start-ups Net Promoter Score Customer Satisfaction 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. Lets start with Qualtrics. It enables automated workflows and triggers for follow-up actions based on responses, improving efficiency.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Retently

JANUARY 13, 2025

Key Takeaways CES is a critical metric for understanding how easy or difficult it is for customers to interact with your business. While metrics like CSAT or NPS focus on the big picture such as overall happiness or loyalty CES zooms in on the little moments that can make or break a customers experience. NPS looks at loyalty.

Sentiment Analysis 116

Sentiment Analysis Net Promoter Score NPS Touchpoint 116

SurveySensum

DECEMBER 2, 2024

Get up close and personal with the top 7 Confirmit alternatives, with key features that can impact your customer experience strategy. SurveySensum SurveySensum is an AI-enabled customer feedback tool that helps businesses achieve their objective with actionable customer feedback.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

SurveySensum

DECEMBER 1, 2021

15 Best NPS Tools to look for in 2022. What is an NPS tool? How to choose the right NPS tool? 15 Best NPS tools of 2022. If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there. What is an NPS tool? to help you make the most of your NPS survey. .

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

ClientSuccess

DECEMBER 7, 2021

The post-sales survey collects customer feedback and input to ensure that salespeople – and the processes they use – set proper expectations during the sales process. Sales typically sets the customer journey stage with first impressions, so you want to make sure things are off to a good start. The post-onboarding survey.

NPS 83

NPS Customer Survey Customer Feedback Sales 83

InteractionMetrics

MARCH 27, 2025

Customer retention matters because keeping your customers is easier than chasing new ones. When you look at how quickly advertising costs, introductory offers, sales pitches and tools add up, acquiring a new customer typically costs way more than retaining an existing one. The same idea applies to onboarding customers.

Customer Retention 52

Customer Retention Net Promoter Score NPS Predictive Analytics 52

Retently

OCTOBER 23, 2024

Typically, most brands focus on surveying just a couple of key touchpoints, like post-purchase NPS to measure customer loyalty, or post-helpdesk interaction CSAT to gauge service satisfaction. Taking the importance of collecting customer feedback out of the way, where do we start?

Retail 109

Retail CX NPS Touchpoint 109

SurveySensum

NOVEMBER 23, 2023

What is an NPS tool? How to choose the right NPS tool? With an index ranging from -100 to 100, NPS clearly gauges the loyalty or the enthusiasm of a customer to recommend your brand to their near and dear ones. What is an NPS tool? to help you make the most of your NPS survey.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

SEPTEMBER 4, 2023

While creating SaaS customer surveys, do you often wonder about the right time to launch these surveys? It’s because SaaS businesses like yours need happy and long-lasting customers. So, let’s figure out when you should launch your SaaS customer surveys and what questions you should ask.

Customer Survey 52

Customer Survey NPS Customer Feedback Construction 52

SurveySensum

APRIL 30, 2020

What is the Net Promoter Score (NPS)? In 2003, a loyalty consultant Fred Reichheld proposed a simple method to measure customer loyalty, called the Net Promoter Score® (NPS®) system. Net Promoter Score (NPS) Calculation. The NPS score is calculated by subtracting the percentage of Detractors from Promoters.

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Close the Loop 52

Retently

JANUARY 25, 2023

Announced during the Annual Worldwide Developers Conference in June 2020 but rolled out starting with iOS 14.5 Since mobile apps use Apple’s IDFA (Identifier for Advertiser) to track behavior beyond the app in use, starting with iOS 14.5, What do privacy updates mean to the industry?

Social Media 31

Social Media Customer Acquisition Non-Profits NPS 31

InteractionMetrics

JANUARY 31, 2025

How We Picked This list was compiled by an independent reviewer, and the top picks include customer survey companies that specialize in customer satisfaction surveys, offer end-to-end survey services (from design to analysis), and serve clients in the U.S. Luce Research provides some standout features as well.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

Retently

AUGUST 3, 2023

If your competitors follow up on your move and reduce their prices by 25%, users would have no problem switching, again. But, when you deliver a great customer experience, users are less likely to switch to other competitors, even if they’re given viable incentives. That’s a solid win-win.

Net Promoter Score 146

Net Promoter Score Customer Experience Social Media NPS 146

SurveySensum

NOVEMBER 30, 2023

Measuring NPS in the fintech industry serves as an indicator of customer satisfaction and loyalty. Fintech companies that make a real effort to up their customer experience game and boost their NPS scores are setting the stage for solid and long-lasting connections with their customers.

NPS 52

NPS Close the Loop Customer Satisfaction Actionable Insights 52

Retently

AUGUST 22, 2024

Originally, the NPS surveys were sent at standard intervals, such as every quarter, once every six months and so on. This surveying model is known as Relationship NPS, which measures how your customers’ satisfaction changes over time. This way, your feedback requests are timely and considerate.

NPS 78

NPS Invoicing Touchpoint Start-ups 78

Lumoa

MARCH 20, 2018

Whether you’re new to customer experience or coming for little inspiration, this is the right place. So let’s start! Actions include are short- and long-term follow-up. As short-term actions, you should be able to follow-up each individual responder, especially taking care of critical comments.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

SurveySensum

OCTOBER 14, 2024

This process involves gathering feedback from customers from multiple channels at key points in the customer journey to better understand their pain points and overall experience. Let’s now understand why it is important to launch voice of customer surveys. Why is Voice of Customer Surveys Important?

VOC 52

VOC Customer Survey Voice of the Customer Customer Retention 52

Retently

JANUARY 19, 2023

The market is the crucial factor here, though many would argue that a business starts with an idea, not with identifying a target audience. Starting a business and knowing that an audience is ready to buy your product considerably eases sales and marketing efforts. Start with creating the so-called persona, a perfect customer.

Start-ups 157

Start-ups Customer Satisfaction NPS Customer Survey 157

SurveySensum

FEBRUARY 6, 2025

But are they living up to your expectations? Lets start with Qualtrics. What is Qualtrics Platform Overview Qualtrics is an experience management (XM) platform that enables you to collect, analyze, and act on feedback across customer, product, employee, and brand experiences. Are they helping you meet your CX goals?

CX 52

CX Sentiment Analysis Text Analytics AI 52

Hodusoft

NOVEMBER 27, 2024

Building Customer Loyalty: Insights and Best Practices for Transforming Your Business For every business, customer loyalty matters a lot. That’s because it’s just not viable for a business to start a venture, sell only one product once to every customer, and stay afloat for long. But wait, there is more to it!

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

Aquire

AUGUST 30, 2021

Customer surveys are an opportunity to learn what customers think about your brand based on facts, rather than assumptions. The customer feedback you gather from surveys is gold dust. Within them lies all the information you need to provide the products and services customers really want. Demographic data.

Customer Survey 95

Customer Survey Net Promoter Score Actionable Insights Touchpoint 95

SurveySensum

JANUARY 18, 2024

Being in the industry for the past 10+ years I understand the value of gathering customer feedback , so I clicked on “start survey” and set out to give my honest opinion. But what ensued was a battle with my keyboard that I hadn’t signed up for. ” Seriously? Now, this is just the tip of the iceberg.

Customer Survey 52

Customer Survey Close the Loop Start-ups Text Analytics 52

Retently

AUGUST 9, 2018

If you don’t, you’re likely to hemorrhage money in the long run, given that acquiring new customers will cost you 5 times more than retaining existing clients. If that’s making you feel concerned about your own retention levels, you should start collecting, analyzing, and acting on Voice of the Customer (VoC) data.

Voice of the Customer 87

Voice of the Customer Customer Feedback CEM Net Promoter Score 87

Zendesk

FEBRUARY 10, 2022

When it comes to optimizing the customer experience (CX) , your work is never really done. Consumer expectations are increasingly rising, and the world of technology is constantly evolving—making it difficult for business leaders to keep up. Customers who describe a company’s CX as “good” are 37% more likely to recommend it to others.

Customer Experience 98

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98

SurveySensum

FEBRUARY 4, 2025

For the survey platform, adhering to GDPR compliance is crucial to fostering trust and ensuring data security. To Avoid Heavy Penalties: If your survey platform is not GDPR compliant, you may need to face a fine of up to 20 million or 4% of your global annual turnover, whichever is higher. Get started today!

Compliance 52

Compliance Start-ups Healthcare AI 52

Aquire

JULY 5, 2021

Want to improve customer service? To help, we compiled a list of 12 incredibly useful customer service KPIs you need to start tracking for your business. Generally, customer service KPIs can be useful for: Strategic opportunity: what to improve in your product, CS processes, and more. Let’s get started.

Net Promoter Score 80

Net Promoter Score Customer Service Social Media NPS 80

Retently

DECEMBER 4, 2019

Detractors are kind of a “taboo” topic in the business world – nobody really likes talking or thinking about upset customers. True, most unhappy customers decide to never use the service they didn’t like, or even worse, share their disappointment with their friends. NPS vs CSAT bucket analogy. NPS Survey Example.

Net Promoter Score 94

Net Promoter Score NPS Social Media Start-ups 94

Aquire

JULY 20, 2021

21 Customer Service Goals to Strive for in 2021. Whether it’s through familiar systems such as Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) , or through tracking business metrics such as customer renewals and churn rates, determine which metric matters most to you and create a plan to start measuring it. .

Customer Service 98

Customer Service Social Media Omnichannel Net Promoter Score 98