SurveySensum

DECEMBER 24, 2024

Whatsapp Surveys Starts at $99/month 4.7 Qualtrics Allows closed-loop follow-ups Collect data from different sources Generate real-time insights into CX Contact to know the pricing details 4.4 Formstack Conditional logic Auto-calculation of multiple cost fields into a summary Pre-built survey templates $50 per month 4.4/5

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Zendesk

FEBRUARY 10, 2022

There are three main factors that make up experience optimization: Web experience optimization: using quantitative and qualitative data collection tools (like Google Analytics and customer surveys) to determine how your website or app can be improved upon. Or, say you want to get a pulse on customer loyalty.

Customer Experience 98

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98

InteractionMetrics

JANUARY 31, 2025

It covers their research services, their strengths, and how they can help businesses make data-driven decisions. Each company provides in-depth insights to help businesses understand customers and make smarter decisions based on customer sentiment. Interaction Metrics company handles everything from start to finish.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

SurveySensum

APRIL 12, 2022

Medallia is an experience management platform that uses experience data points called signals to help drive growth. This AI-enabled experience management solution helps you identify top customer sentiments from the unstructured data with its text analysis and gives you actionable insights. NPS, CES, CSAT surveys and more.

Text Analytics 59

Text Analytics Close the Loop Unstructured Data Actionable Insights 59

InteractionMetrics

APRIL 24, 2015

Customer comments are a window into how your customers feel, which is critical because customers’ feelings shape future behaviors such as promoting you or leaving you for a competitor. A serious approach to customer feedback uses comments analysis to rigorously quantify this unstructured data.

Unstructured Data 45

Unstructured Data Customer Feedback Customer Satisfaction Start-ups 45

InteractionMetrics

JUNE 17, 2015

Net Promoter Score (NPS) is a commonly used customer feedback metric that’s based on the question “how likely are you recommend us to a friend or colleague?” We’ve written a lot about NPS, including an overview and some critical concerns. NPS is based on one question on a 0-10 scale. The cons: It’s simplistic. It’s tired.

Customer Satisfaction 53

Customer Satisfaction Net Promoter Score NPS Touchpoint 53

Fonolo

NOVEMBER 17, 2020

Which of the Following Are IMPORTANT When Receiving Customer Service? Customer service leaders tend to use a combination of KPIs to track performance, with NPS (Net Promoter Score) and CSat (Customer Satisfaction) being the most common. Increased Pressure to Showcase Real ROI. Mobility is Climbing to Higher Peaks.

Contact Center 176

Contact Center CX Social Media Omnichannel 176