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Analytics and Reporting Qualtrics : Qualtrics provides advanced analytics and reporting features, including predictive analysis, text and sentimentanalysis, and advanced statistical analysis (like regression, cluster, and correlation analysis). However, these advanced features come with an additional cost.
Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentimentanalysis feature. Best Features SurveySensum offers best-in-class features to conduct efficient NPS surveys. Flexible survey theme and layout customization.
It is an AI-enabled feedback management platform that helps you gather customer feedback, analyze it, and take action on it to boost your customer satisfaction and loyalty. You can use this VoC tool to evaluate the ease of use and customer satisfaction at multiple touchpoints. Great customer support. And not just that.
These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentimentanalysis and automated reporting. Key Features: CustomSurvey Questions: Craft surveys with personalized questions using a library of prompts from 15Five.
Cons: It does not have specialized survey tools like Qualtrics. It does not provide its users with many customsurvey templates. This targeted approach means you won’t be overwhelmed by unnecessary metrics; instead, you can prioritize actions that will have the greatest effect on improving customer experience.
End-to-end feedback management In-built survey templates Seamless Integrations Contact Management AI-enabled text and analytics software Role-based analytical dashboard Advanced analytical reporting capabilities Starts at $99/per month 4.7 The advanced text and sentimentanalysis extracts top trends and patterns from feedback.
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