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15 Best SurveyMonkey Alternatives & Competitors [2025]

SurveySensum

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

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QuestionPro vs Qualtrics: Which CX Tool Is Right For You?

SurveySensum

But are they living up to your expectations? Lets start with Qualtrics. What is Qualtrics Platform Overview Qualtrics is an experience management (XM) platform that enables you to collect, analyze, and act on feedback across customer, product, employee, and brand experiences. Are they helping you meet your CX goals?

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The Definitive Guide to Creating a Standout Customer Experience Strategy Template

Lumoa

Key Metrics There are many metrics that can be used to measure the level of customer service and the quality of the customer experience. Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. It lets you identify the demographic makeup of your customer base.

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The Definitive Guide to Creating a Standout Customer Experience Strategy

Lumoa

Key Metrics There are many metrics that can be used to measure the level of customer service and the quality of the customer experience. Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. It lets you identify the demographic makeup of your customer base.

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Customer Data Platform Benefits: How to Make the Most of Them

Totango

All logged interactions a customer has had with your entire organization. Customer feedback such as customer survey responses and satisfaction scores from various survey tools. . In addition to mapping customer data, customer data platforms integrate information from the tools you have already been using.

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Top 10 Employee Feedback Tools in 2024 for a Thriving Workplace

SurveySensum

So, let’s start by understanding what is employee feedback and why businesses need to focus on it. With pre-built templates , setting up employee surveys is quick and easy. From initial setup to operational tasks and actionable insights, they ensure a seamless feedback journey for employees and customers.

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Your employee feedback might be just the thing your customers want

Qualtrics

In fact there are plenty of examples of ‘intrapreneurship’ where frontline staff’s ideas have led to major product and customer breakthroughs. Stand up Ken Kutaragi, a junior staff member at Sony who is credited with inventing the Sony PlayStation. Microsoft Outlook. Take an outside-in approach to customer feedback.

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