InteractionMetrics

APRIL 17, 2025

Compared to Qualtrics Where It Wins: Stronger real-time feedback loops More robust out-of-the-box integrations AI-powered text and sentiment analysis via Ask Athena Where It Falls Short: Fewer pre-built survey templates Less flexible for custom survey design High pricing and complexity make it a poor fit for smaller organizations 2.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

CX Journey

JANUARY 11, 2017

Predictive analytics and, more importantly, prescriptive analytics. These are two important tools that customer experience professionals must have in their toolboxes in 2016 and beyond. Companies are sitting on a goldmine of data. It’s time to do something with all of that data. What am I talking about?

Predictive Analytics 64

Predictive Analytics Unstructured Data Education Customer Experience 64

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. Not just that, the survey builder comes with DIY capabilities.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Hodusoft

NOVEMBER 27, 2024

When customers get their issues resolved quickly, they are more likely to feel positive about the brand and return in the future. Its sophisticated features, such as AI-powered chatbots, predictive analytics, and knowledge bases, enable faster response and resolution times.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

Retently

JANUARY 13, 2025

A great CES tool should make it a breeze to design clean and simple surveys. Your business isnt generic, and your CES surveys shouldnt be either. Look for tools that allow you to customize surveys to match your branding, tone, and audience preferences. Even better? This focus on practical outcomes sets Retently apart.

Sentiment Analysis 117

Sentiment Analysis Net Promoter Score NPS Touchpoint 117

Lumoa

JANUARY 11, 2022

NPS surveys or full NPS analytics? The question of “What should you invest in: survey or analytics?” Without a properly crafted customer survey, you would not get enough data. And without great analytics, you would not understand your data. reminds me a lot “Chicken vs. Egg”-dilemma.

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

Myra Golden Media

APRIL 11, 2023

Another way to implement a data-driven approach is by conducting customer surveys and collecting feedback. This can involve sending post-interaction surveys or conducting focus groups to gain insights into customer needs and preferences.

Contact Center 62

Contact Center Predictive Analytics Artificial Intelligence CRM 62

SurveySensum

FEBRUARY 4, 2025

month Have broad use case, from small to large business Top GDPR-Compliant Survey Platforms in 2025 Finding the right survey platform that balances solid features with GDPR compliance is a tall order. The platform offers expert recommendations and spots potential errors in your surveys or forms.

Compliance 52

Compliance Start-ups Healthcare AI 52

Lumoa

FEBRUARY 9, 2023

Why are your customers turning away from you? Why is the retention of your customers so high/low? But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

SugarCRM

MAY 21, 2024

Customer buying patterns can change due to economic disruptions, markets can also be disrupted by the entrance of a new player, etc. Thus, demand forecasting has several challenges that can be overcome with a healthy dose of predictive analytics , ERP, and CRM data.

Manufacturing 26

Manufacturing Predictive Analytics CRM Sales 26

Zonka Feedback

DECEMBER 26, 2023

Like this write-up, we have also created lists of the top online survey tools , data collection tools , market research tools , anonymous feedback tools , customer feedback tools , voice of customer survey tools , and much more. It lets the users customize survey wording and do much more to personalize the AI surveys.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Lumoa

MARCH 20, 2018

Why are your customers turning away from you? Why is the retention of your customers so high/low? But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

SugarCRM

MAY 3, 2022

Learn more about them through social media responses, Google Analytics, or customer surveys. Connect and engage with new prospects and customers through inbound and outbound emails, social media management, AI-driven predictive analytics, and even Google Ads management tools. Test, Test, Test.

B2B 40

B2B Real Estate Social Media Predictive Analytics 40

Retently

MARCH 20, 2024

Advanced features might include logic checks to prevent data entry errors and the ability to customize surveys based on previous answers or respondent profiles. Plus, with predictive analytics and machine learning in the mix, CATI will figure out the best times to make calls and get more people engaged.

Data Entry 78

Data Entry Start-ups Technology Technology 78

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. Not just that, the survey builder comes with DIY capabilities.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Qualtrics

APRIL 22, 2019

D&B’s insights team set out to do 3 things to support customer acquisition and retention: Create a customer feedback lifecycle. Build a predictive analytics portfolio. Enable a 360 view of prospects and customers.

Sales 34

Sales Customer Experience Predictive Analytics Customer Acquisition 34

Lumoa

SEPTEMBER 11, 2023

Simulating how each persona will interact with your company prepares you to handle the demands of actual customers in the market. For example, a busy working mom might not have time to participate in a customer survey, but a college student might. It lets you identify the demographic makeup of your customer base.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

Simulating how each persona will interact with your company prepares you to handle the demands of actual customers in the market. For example, a busy working mom might not have time to participate in a customer survey, but a college student might. It lets you identify the demographic makeup of your customer base.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

SurveySensum

MAY 2, 2024

By swiftly addressing concerns and offering compensation or alternative accommodations, Airbnb turned potential negative experiences into opportunities for positive engagement, fostering customer loyalty and advocacy. Their customer surveys consistently praised the coffee quality but mentioned a lack of exciting new flavors.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

Retently

AUGUST 5, 2024

It’s often praised for its flexibility and the ability to create detailed, customized surveys. It has limited customization options in lower-tier plans and limited analytics. Advanced Analytics Enterprises require advanced analytical tools to delve deeper into customer feedback.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

Retently

DECEMBER 10, 2024

Diverse Distribution Channels : Surveys can be distributed via email, web links, SMS or QR codes, making it easy to reach a broad and diverse audience. Custom Branding and Logic Features : Users can customize surveys with logos, colors, and URLs. Qualtrics stands out for its analytics and reporting tools.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

DECEMBER 1, 2021

Setting up regular and transactional campaigns is easier with Retently by sending a predefined set of surveys to particular customer segments. . You can easily target all the customers in your Retently account with a preset filter. . Retently allows you to customize survey templates easily according to your style.

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

SurveySensum

OCTOBER 17, 2023

It enables users to create detailed and customized reports. It supports predictive analytics, which can show you key trends and patterns. CrowdSignal CrowdSignal is a customer feedback tool that allows businesses to easily build and distribute different types of surveys like NPS, CSAT, CES , etc.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Lumoa

MARCH 20, 2018

Why are your customers turning away from you? Why is the retention of your customers so high/low? But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

NOVEMBER 23, 2023

Best Features Qualtrics allows you to create, distribute, and analyze web-based NPS Surveys. Qualtrics’ CustomerXM platform supports predictive analytics, which can show you key trends and patterns. You can easily target all the customers in your Retently account with a preset filter.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Qualtrics

FEBRUARY 26, 2019

That’s the behavioral aspect of analytics. The predictive analytics tell you “who” to target, but the behavioral data tells you “when” to target them. there are all kinds of ways you can pivot analytics and research. So that’s been really cool and fun.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37

InteractionMetrics

MARCH 20, 2025

Not every company needs customer experience software. If you have a CX team and are going to be running your own customer surveys, then you’ll want to choose the best software. It also includes predictive analytics that spots customers at risk of leaving and identifies upsell opportunities.

CX 52

CX Social Media Contact Center Compliance 52

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. Cons: It does not have specialized survey tools like Qualtrics. It does not provide its users with many custom survey templates.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52