InteractionMetrics

APRIL 17, 2025

Compared to Qualtrics Where It Wins: Stronger real-time feedback loops More robust out-of-the-box integrations AI-powered text and sentiment analysis via Ask Athena Where It Falls Short: Fewer pre-built survey templates Less flexible for custom survey design High pricing and complexity make it a poor fit for smaller organizations 2.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. Not just that, the survey builder comes with DIY capabilities. Basic users cannot use these features as part of the analytics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Zonka Feedback

DECEMBER 26, 2023

Like this write-up, we have also created lists of the top online survey tools , data collection tools , market research tools , anonymous feedback tools , customer feedback tools , voice of customer survey tools , and much more. It offers smart text analysis, sentiment analysis, decoding intent, and much more.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Retently

AUGUST 5, 2024

It’s often praised for its flexibility and the ability to create detailed, customized surveys. It has limited customization options in lower-tier plans and limited analytics. It features survey throttling and sampling, which is especially handy when dealing with larger customer audiences.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

Retently

DECEMBER 10, 2024

Custom Branding : The customizable survey template editor allows the personalization of every aspect of the surveys, from logo placement to button styling, maintaining consistent branding throughout the feedback process. Custom Branding and Logic Features : Users can customize surveys with logos, colors, and URLs.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

NOVEMBER 23, 2023

Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentiment analysis feature. Best Features SurveySensum offers best-in-class features to conduct efficient NPS surveys. Flexible survey theme and layout customization.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

MAY 2, 2024

By swiftly addressing concerns and offering compensation or alternative accommodations, Airbnb turned potential negative experiences into opportunities for positive engagement, fostering customer loyalty and advocacy. Their customer surveys consistently praised the coffee quality but mentioned a lack of exciting new flavors.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

SurveySensum

DECEMBER 1, 2021

The tool lets you determine when to conduct a survey, what questions to ask, how to interpret results, and prioritize actions to assist you in focusing on your business goals. Using this free NPS tool, you can analyze data with real-time, journey-based dashboards, and identify customer issues with a sentiment analysis feature. .

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

SurveySensum

OCTOBER 17, 2023

It enables users to create detailed and customized reports. It supports predictive analytics, which can show you key trends and patterns. Pros User-friendly interface Exceptional customer service Cons Different features of the tool add an additional charge Pricing The tool price starts at $25 per month.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

InteractionMetrics

MARCH 20, 2025

Not every company needs customer experience software. If you have a CX team and are going to be running your own customer surveys, then you’ll want to choose the best software. It also includes predictive analytics that spots customers at risk of leaving and identifies upsell opportunities.

CX 52

CX Social Media Contact Center Compliance 52

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. Cons: It does not have specialized survey tools like Qualtrics. It does not provide its users with many custom survey templates. However, this comes at an additional cost.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52