SurveySensum

SEPTEMBER 25, 2023

Let’s explore the various ways feedback platforms collect valuable customer data. Customer Surveys: Surveys employ a direct approach by presenting a series of questions related to your video content. Social Media Engagement: You can gather a lot of information without even asking a single question to the customer.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

Lumoa

JANUARY 11, 2022

NPS surveys or full NPS analytics? The question of “What should you invest in: survey or analytics?” Without a properly crafted customer survey, you would not get enough data. Both these steps of building the Voice of Customer-program are essential for its success. reminds me a lot “Chicken vs. Egg”-dilemma.

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

Lumoa

JANUARY 24, 2024

When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Engagement Through Feedback Surveys : Implement feedback and feature request surveys.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

NOVEMBER 25, 2024

What is Medallia – The Introduction Medallia is one of the pioneers in customer and employee experience management. It provides software solutions that allow companies to collect feedback from customers through various channels such as surveys, social media, email, and website interactions.

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52

CSAT.AI

APRIL 5, 2023

Channels: All the ways customers can reach a brand like phone, email, social media, text, chat (see Omnichannel). Chatbot : A type of conversational AI that provides self-service for customers through a messaging app or other text channel. This is used to make business decisions and improve overall customer experience.

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97

SurveySensum

JULY 2, 2024

A well-designed customer feedback tool should ideally allow you to create Net Promoter Score Surveys Customer Satisfaction Survey Customer Effort Score Survey Additionally, the tool should also have features like text and sentiment analysis, omnichannel feedback, great support, and so on.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

SEPTEMBER 14, 2023

Branching Questions (Skip Logic): Tailor your surveys based on user responses using skip logic, enhancing the relevance and engagement of your feedback forms. Unlimited Templates and Themes: Choose from an extensive library of templates and themes to customize surveys, ensuring they align with your brand and user preferences.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

MARCH 3, 2022

SurveySensum makes it easier for you to monitor and collect the voice of the customers from multiple channels to elevate the customer experience and branding. . Text & sentiment analysis . A user-friendly dashboard provides sentiment analysis reports, negative and positive tagging, and real-time insights. .

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

SurveySensum

OCTOBER 4, 2023

Real-time Analysis Ensure the tool gathers and analyzes customer feedback in real-time and gives you timely alerts. With this invaluable tool, you can harness the power of real-time data analysis through automotive customer journey -based dashboards, enabling you to swiftly identify and address customer concerns.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

NOVEMBER 23, 2023

Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentiment analysis feature. Best Features SurveySensum offers best-in-class features to conduct efficient NPS surveys. Features like tagging, segmentation, custom reports, and dashboards.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

OCTOBER 11, 2024

Imagine this: You want to evaluate your delivery experience and that requires sending out customer surveys after every delivery. The answer is survey automation. With omnichannel distribution, surveys can be sent across various channels like email, SMS, in-app notifications, or social media.

Omnichannel 52

Omnichannel Touchpoint Sentiment Analysis Actionable Insights 52

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy.

Customer Experience 78

Customer Experience ML Social Media CX 78

Fonolo

MAY 16, 2023

Interpreting customer satisfaction All metrics matter, but many experts say the one you really need to watch is your customer satisfaction rate. Just as the name suggests, CSat rates show how satisfied customers are with their call center experience. Are they angry, frustrated, or satisfied? The possibilities are endless!

Contact Center 91

Contact Center Customer Satisfaction Sentiment Analysis Artificial Intelligence 91

SurveySensum

JULY 27, 2022

SurveySensum lets you share your surveys over multiple channels to reach more audiences and facilitate better response rates. You can share the surveys over emails, WhatsApp, social media, CRM software, etc., This CES tool allows you to integrate the CES surveys with a number of third-party applications.

Sentiment Analysis 52

Sentiment Analysis Start-ups Touchpoint Customer Survey 52

SurveySensum

MAY 2, 2024

By swiftly addressing concerns and offering compensation or alternative accommodations, Airbnb turned potential negative experiences into opportunities for positive engagement, fostering customer loyalty and advocacy. Their customer surveys consistently praised the coffee quality but mentioned a lack of exciting new flavors.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

SurveySensum

FEBRUARY 24, 2022

A customer feedback tool is software built to help you create and distribute customer feedback surveys to gather feedback, analyze insights, and act accordingly. . There are many kinds of customer feedback tools offering multiple features. In the digitalized world, customers are present everywhere. Best features.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

JUNE 19, 2023

Because if you fail to do so, there will be a serious disconnect between your customer’s expectations and the product or service you are providing, leading to lower customer satisfaction and eventually loss of business. So, how can you deliver great customer experiences if you don’t even know their needs and expectations?

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Sentiment Analysis 52

SurveySensum

OCTOBER 17, 2023

Best Features Text and sentiment analytics software help users derive actionable insights from open-ended feedback. It gathers customer feedback from multiple sources like emails, social media, etc. Alerts users in real time when customers leave feedback. The customer support is outstanding.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

ProProfs

APRIL 5, 2022

Lead tools can vary a lot in how they help in improving your lead management, but most target your website and social media visitors and try to convert them into qualified leads. Social Media Lead Generation Tools – These tools let you harness the power of social engagement to boost your lead capture rate.

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

SurveySensum

OCTOBER 10, 2023

Unavailability of Sending Custom Survey Links to Customers Sometimes businesses like to reach out to their customers personally to request them to fill out surveys if they didn’t. Here’s a customer review on the limitation of sending custom survey links to customers: Source 2.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

SurveySensum

OCTOBER 12, 2023

It offers tools and services to help businesses collect and manage customer feedback, monitor online reviews on various platforms, and enhance their online reputation. Forsta InMoment competitor, Forsta, formerly known as FocusVision Decipher, offers a robust yet user-friendly professional survey and reporting solution.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

DECEMBER 1, 2021

The tool lets you determine when to conduct a survey, what questions to ask, how to interpret results, and prioritize actions to assist you in focusing on your business goals. Using this free NPS tool, you can analyze data with real-time, journey-based dashboards, and identify customer issues with a sentiment analysis feature. .

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

SurveySensum

AUGUST 3, 2023

Best Features: Medallia allows you to collect feedback through various channels, including surveys, social media, and in-app feedback, giving you a holistic view of customer sentiment. The software employs text analytics to analyze unstructured feedback, providing deeper insights into customer feedback.

B2B 52

B2B NPS Text Analytics Net Promoter Score 52

SurveySensum

APRIL 5, 2022

It is an AI-enabled feedback management platform that helps you gather customer feedback, analyze it, and take action on it to boost your customer satisfaction and loyalty. You can use this VoC tool to evaluate the ease of use and customer satisfaction at multiple touchpoints. AI Sentiment Analysis. Best Features.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

Lumoa

AUGUST 8, 2023

This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today. This feedback helps inform how they operate going forward.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

Qualtrics

MAY 12, 2021

Your research team will ask a representative sample number of customers open and closed questions to gain both qualitative and quantitative answers. Typical ways of conducting primary research are through customized surveys, focus groups, and interviews. Do I use primary or secondary research?

Sentiment Analysis 26

Sentiment Analysis Start-ups Social Media Actionable Insights 26

Zendesk

JANUARY 30, 2023

In this article, we’ll explore how customer sentiment analysis helps boost the customer experience by elevating the second piece—VOC. You’ll come away knowing everything you need to get started with customer sentiment analysis and to provide an excellent experience for your customers.

Sentiment Analysis 52

Sentiment Analysis Customer Experience VOC Social Media 52