Retently

JANUARY 13, 2025

Your business isnt generic, and your CES surveys shouldnt be either. Look for tools that allow you to customize surveys to match your branding, tone, and audience preferences. Your CES tool needs to keep up. After all, knowing a customer struggled is only helpful if you have the tools to do something about it.

Sentiment Analysis 117

Sentiment Analysis Net Promoter Score NPS Touchpoint 117

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Lumoa

JANUARY 11, 2022

Without a properly crafted customer survey, you would not get enough data. Both these steps of building the Voice of Customer-program are essential for its success. However, when debating survey vs. analytics, professionals often forget why they started the customer experience management program in the first place.

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

Hodusoft

NOVEMBER 27, 2024

Building Customer Loyalty: Insights and Best Practices for Transforming Your Business For every business, customer loyalty matters a lot. That’s because it’s just not viable for a business to start a venture, sell only one product once to every customer, and stay afloat for long. But wait, there is more to it!

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

Intercom, Inc.

MAY 22, 2019

While there’s always room for carefully executed customer surveys, companies need to think about creative ways to harvest customer feedback from all types of customer interactions. Salesforce did this not only for their product; their entire revenue model is built around being easy and convenient for the customer.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

SurveySensum

MARCH 19, 2025

No additional training is required to get started. Customization Without Extra Costs : Get advanced customization features without paying a premium, making it perfect for businesses of all sizes. Fast and Responsive Customer Support : Get 24*7 customer support with a 2-hour SLA guaranteed.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

InteractionMetrics

DECEMBER 10, 2024

Jump to: How Do ChatGPT, Gemini, and Claude Stack Up for Text Analysis? TIP: When analyzing open ended survey questions, start by considering which department each comment belongs to, and keep in mind that often within a single comment, multiple departments may be involved. But is AI your best solution?

AI 52

AI Sentiment Analysis Actionable Insights Unstructured Data 52

SurveySensum

APRIL 28, 2025

This also enables them to foresee customers demands for the near future so that they can start working on it in advance. Discover the true voice of your customers with SurveySensums AI-powered analysis. Lets dive into the essential steps to building a robust, customer-centric VoC program that delivers real results.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

InteractionMetrics

APRIL 17, 2025

It was built for organizations with the resources to manage layered feedback systems, not for lean teams that need quick, actionable customer feedback analysis. SurveyMonkey SurveyMonkey is a go-to online survey tool for small businesses and teams that need simple feedback collection. How do I compare data collection features?

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Retently

AUGUST 5, 2024

Your journey to improved customer satisfaction and business growth starts here! Enterprises require extensive customization and in-depth analytics. These tools should provide the robust functionality needed to manage large volumes of feedback and gain deep insights into customer experiences.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

SurveySensum

JANUARY 16, 2025

Lets start with Qualtrics. What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. It enables automated workflows and triggers for follow-up actions based on responses, improving efficiency.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

InteractionMetrics

FEBRUARY 20, 2025

But heres the problem: too many companies chase a better NPS the wrong waybombarding customers with ineffective surveys and gathering unreliable data. Instead of improving the customer experience, they end up frustrating customers even more. Start by analyzing open-ended responses.

NPS 52

NPS Net Promoter Score Customer Satisfaction Social Media 52

PeopleMetrics

AUGUST 22, 2022

However, many customers today often feel less than satisfied with this “open-loop system.” They expect that if they take the time to provide personal feedback, the company should take the time to provide personal follow-up. The answer to keeping your customers happy is simple: close the loop. What is closed loop feedback?

Customer Feedback 71

Customer Feedback CX Close the Loop Sentiment Analysis 71

SurveySensum

SEPTEMBER 24, 2024

CX Consultation : If you are new to customer experience management and need a bit of guidance to get started, then Numr is not an ideal tool for you as the tool doesn’t provide CX consultation for top CX experts. Enhance and optimize your CX strategy and improve your overall customer, employee, and product experience with SurveySensum!

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

Fonolo

MAY 16, 2023

This metric can impact customer satisfaction and indicate how efficient your agents are. By analyzing ASA data, call center managers can identify whether customers are waiting on hold for extended periods of time before an agent can pick-up. This is when AI analyzes the tone and emotion of a customer’s voice during a call.

Contact Center 91

Contact Center Customer Satisfaction Artificial Intelligence Sentiment Analysis 91

Lumoa

DECEMBER 15, 2022

Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences. In this article, we’ll go over what Voice of Customer data analytics is and the different types.

VOC 88

VOC Social Media Close the Loop Customer Feedback 88

SurveySensum

JULY 27, 2022

It lets you brand your surveys with logos, texts, and other elements. A good CES tool can also let you send follow-up questions, create real-time reports and summaries, and share the surveys over multiple channels and sources. . Customized follow-up questions. Text & sentiment analysis.

Sentiment Analysis 52

Sentiment Analysis Touchpoint Start-ups Customer Survey 52

SurveySensum

SEPTEMBER 19, 2024

For advanced professionals, the tool is equipped with AI-enabled and advanced capabilities like text and sentiment analysis, cross-tab analysis, survey logic , and role-based analytical dashboards. Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo 2.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

MARCH 3, 2022

SurveySensum makes it easier for you to monitor and collect the voice of the customers from multiple channels to elevate the customer experience and branding. . Text & sentiment analysis . A user-friendly dashboard provides sentiment analysis reports, negative and positive tagging, and real-time insights. .

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

AUGUST 9, 2022

What is more critical and welcoming in a survey form builder? It should let you start the survey without chaos and headaches. . SurveySensum is an advanced survey tool that is less expensive compared to Qualtrics and SurveyMonkey. Create NPS, CES, CSAT survey for FREE. #2 2 – Customization capabilities. . #2

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

Zonka Feedback

DECEMBER 26, 2023

Like this write-up, we have also created lists of the top online survey tools , data collection tools , market research tools , anonymous feedback tools , customer feedback tools , voice of customer survey tools , and much more. It offers smart text analysis, sentiment analysis, decoding intent, and much more.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

SurveySensum

OCTOBER 4, 2023

Real-time Analysis Ensure the tool gathers and analyzes customer feedback in real-time and gives you timely alerts. Automotive Customer Feedback Tools Pricing Free Version or Free Trial G2 Review Score SurveySensum Start at $99 / month Both are available 4.7 (5) 5) Kapiche Start at $2,650 /mo Free trial available 4.7 (5)

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

JULY 2, 2024

A well-designed customer feedback tool should ideally allow you to create Net Promoter Score Surveys Customer Satisfaction Survey Customer Effort Score Survey Additionally, the tool should also have features like text and sentiment analysis, omnichannel feedback, great support, and so on.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

Lumoa

JANUARY 24, 2024

When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Despite the challenges in processing text data, the benefits that can be gained are too valuable to pass up.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

SEPTEMBER 30, 2024

Along with basic necessities like customized survey templates, a wide range of question types, white labeling, etc, the tool also provides a wide range of advanced features like AI-enabled text and sentiment analysis, a real-time ticketing system (for closed loop), a historical trend analysis, etc.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Sentiment Analysis 52

SurveySensum

SEPTEMBER 15, 2023

10 Best B2B Service Feedback Tools: A Detailed Comparison 10 Best B2B Service Feedback Tools of 2023 SurveySensum Feedier CustomerGauge InMoment Typeform UserReport Qualaroo Retently CrowdSignal NiceReply Conclusion Let’s start with what a B2B service feedback tool means. What is a B2B Service Feedback Tool?

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Retently

DECEMBER 10, 2024

QuestionPro has been a go-to for many, but the competition is heating up. With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. Custom Branding and Logic Features : Users can customize surveys with logos, colors, and URLs.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

FEBRUARY 24, 2022

A customer feedback tool is software built to help you create and distribute customer feedback surveys to gather feedback, analyze insights, and act accordingly. . There are many kinds of customer feedback tools offering multiple features. Go beyond NPS, CSAT, and CES surveys. Easy to set up surveys.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

Retently

OCTOBER 23, 2024

Taking the importance of collecting customer feedback out of the way, where do we start? Understanding the Tools at Hand Collecting feedback is essential to identifying customer pain points and areas for improvement throughout the buyer’s journey.

Retail 110

Retail CX NPS Touchpoint 110

SurveySensum

NOVEMBER 23, 2023

Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentiment analysis feature. Best Features SurveySensum offers best-in-class features to conduct efficient NPS surveys. Pricing: The pricing starts from $99 per month.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

SEPTEMBER 14, 2023

With IN-APP SURVEYS. W hat are In-App Surveys? In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. Effortless Integration Multi-Service Compatibility Real-Time Engagement Free trial available Starts at $29/month 4.3 (5)

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

AUGUST 22, 2024

SurveySensum SurveySensum is an AI-enabled customer experience management tool that stands out for its data security and privacy and strict adherence to the HIPAA Act of 1996. The tool’s private server backs up your data in a virtually unlimited storage space , all the while following cloud security best practices. And the best part?

Healthcare 52

Healthcare Legal Compliance Start-ups 52

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. Reviewing your existing CX strategy is a good place to start.

Customer Experience 78

Customer Experience ML Social Media CX 78

SurveySensum

SEPTEMBER 25, 2023

Let’s explore the various ways feedback platforms collect valuable customer data. Customer Surveys: Surveys employ a direct approach by presenting a series of questions related to your video content. This automation accelerates the feedback analysis process, saving time and resources.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

SurveySensum

APRIL 5, 2022

It is one of the most prevalent survey tools in the market. You can use it as a general-purpose software for conducting surveys and generating insights. . And they start looking for SurveyMonkey Alternatives. You can use this VoC tool to evaluate the ease of use and customer satisfaction at multiple touchpoints.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

Retently

FEBRUARY 9, 2024

To gather actionable customer insights, surveys should cover key areas such as product/service satisfaction, customer support experience, pricing perception, and brand loyalty and further be analyzed to drive improvement. Segmentation can be based on customer demographics, purchase history, or interaction patterns.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

SurveySensum

OCTOBER 10, 2023

This includes managing contact lists, tracking customer attributes, difficulty setting up web surveys, tracking customer attributes, lack of advanced reporting, etc. Here’s a customer review on the limitation of sending custom survey links to customers: Source 2.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52