eglobalis

MARCH 30, 2025

[link] Introduction: Todays businesses face a pivotal question: can emerging technologies like AI and real-time data platforms reduce or even replace the need for traditional customer surveys in managing customer experience (CX)? AI can infer customer sentiment from what theyre already saying or writing.

AI 348

AI CX Sentiment Analysis Predictive Analytics 348

eglobalis

MAY 13, 2025

Beyond Surveys: Listening to Unstructured and Silent Feedback Much of the valuable feedback in B2B relationships is never explicitly given via a survey question. Its spoken in passing on support calls, written in emails, or implied through customer behaviour.

B2B 303

B2B AI Customer Survey VOC 303

SurveySensum

DECEMBER 24, 2024

Whatsapp Surveys Starts at $99/month 4.7 Qualtrics Allows closed-loop follow-ups Collect data from different sources Generate real-time insights into CX Contact to know the pricing details 4.4 Formstack Conditional logic Auto-calculation of multiple cost fields into a summary Pre-built survey templates $50 per month 4.4/5

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

APRIL 28, 2025

Lets dive into the essential steps to building a robust, customer-centric VoC program that delivers real results. Set Clear Objectives: Know Your Why Before jumping into customer surveys or feedback forms, ask yourself: What are you trying to achieve? Are you aiming to: Improve customer satisfaction ? Wrapping Up!

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

InteractionMetrics

DECEMBER 10, 2024

While content extraction is improving, AI extracts meaning per questionbut customers tend to repeat themselves among open-ended questions. Most AI tools write a summary of the themes, but the best action happens at the customer level. And yet, sentiment analysis is only one piece of the puzzle and not the most actionable piece.

AI 52

AI Sentiment Analysis Actionable Insights Unstructured Data 52

InteractionMetrics

APRIL 17, 2025

Compared to Qualtrics Where It Wins: Stronger real-time feedback loops More robust out-of-the-box integrations AI-powered text and sentiment analysis via Ask Athena Where It Falls Short: Fewer pre-built survey templates Less flexible for custom survey design High pricing and complexity make it a poor fit for smaller organizations 2.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

SurveySensum

NOVEMBER 26, 2024

What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52