eglobalis

MARCH 30, 2025

[link] Introduction: Todays businesses face a pivotal question: can emerging technologies like AI and real-time data platforms reduce or even replace the need for traditional customer surveys in managing customer experience (CX)? Does this mean the end of traditional customer surveys? Not entirely.

AI 326

AI CX Sentiment Analysis Predictive Analytics 326

Sprinklr

JULY 22, 2021

So, that 1-star review for your product doesn’t mean one unhappy customer, it’s also potentially costing you the next one. Despite living in this age of real-time feedback and viral product complaints, many brands continue to rely heavily on customer surveys and focus groups to get insights about their products.

Unstructured Data 98

Unstructured Data Social Media Artificial Intelligence Actionable Insights 98

Zendesk

JUNE 17, 2022

Indirect feedback is just as important to monitor as direct feedback—unhappy customers may not bother to give their opinion directly. Connect a social listening tool like Sprout Social to your customer service software, and watch for changes in your email unsubscribe rates. Customer feedback management examples.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

SurveySensum

SEPTEMBER 25, 2023

Let’s explore the various ways feedback platforms collect valuable customer data. Customer Surveys: Surveys employ a direct approach by presenting a series of questions related to your video content. Many companies are now leveraging social listening to track keywords and brand mentions.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

Hodusoft

OCTOBER 14, 2022

It integrates all the conversations across different channels to deliver exceptional customer support. It also helps identify flaws, loopholes, and areas of improvement through social listening and analytics. Leverage data analytics to improve customer experience. Customer survey, etc. to generate reports.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Zendesk

MAY 19, 2021

Social listening tools like Sprout Social. Customer survey tools like SurveyMonkey. You’ll also have to know how to use management and communication tools to better serve your buyers and work seamlessly with your team. Make sure to mention if you have experience working with: Help desk tools like Zendesk.

Customer Service 52

Customer Service Hospitality Hospitality Construction 52

Retently

FEBRUARY 9, 2024

To gather actionable customer insights, surveys should cover key areas such as product/service satisfaction, customer support experience, pricing perception, and brand loyalty and further be analyzed to drive improvement. Segmentation can be based on customer demographics, purchase history, or interaction patterns.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92