Customer Survey, Social Listening and Unstructured Data

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Customer Survey

Social Listening

Unstructured Data

AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?

eglobalis

MARCH 30, 2025

[link] Introduction: Todays businesses face a pivotal question: can emerging technologies like AI and real-time data platforms reduce or even replace the need for traditional customer surveys in managing customer experience (CX)? AI can infer customer sentiment from what theyre already saying or writing.

AI CX Sentiment Analysis Predictive Analytics

How to build a customer-centric product strategy using real-time product insights

Sprinklr

JULY 22, 2021

But, the way customers give that feedback has shifted dramatically to digital channels like review sites, social media, and chat apps. Meanwhile, new channels are popping up all the time, and the volume of unstructured data from these sources continues to grow and grow. And the next one.

Unstructured Data

Unstructured Data Social Media Artificial Intelligence Actionable Insights

Tech Customer Success

AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?

How to build a customer-centric product strategy using real-time product insights

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