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New at Intercom: 5 highlights from our virtual launch event

Intercom, Inc.

We enable the most critical component of the modern customer journey – ongoing engagement – throughout the customer journey, from converting prospects to onboarding new customers, activating, providing support, and beyond. And yes, we’re sporting a refreshed look as well! Learn more about the Engagement OS.

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Defining the Value of Customer Experience: A Guide for Creating CX ROI in A Constantly Changing World

Experience Investigators

Metrics from customer surveys like Net Promoter Score (NPS) or Customer Satisfaction Rate (CSAT) are measurements from a certain group of customers to consider in your strategic decisions. Strategic Investments in Customer Experience As we often say, CX is a team sport.

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Developing Cross-Functional CX Buy-In: 3 Challenges & Methods

Experience Investigators

The more we treat CX as a team sport, the more likely it is for us to achieve meaningful outcomes for both our customers and our organizations. Common Challenges to Cross-Functional Cooperation in Customer Experience. Customer experience is a set of tactics disconnected from strategy. You can do this!

CX 52
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“Better Drives Us”: How Hyundai Canada is Signaling a New Era for the Auto Industry

Fonolo

Hyundai: You’ve probably heard of it; the name again on the tip of everyone’s tongues thanks to a memorable, highly-lauded SuperBowl Hyundai Sonata 2020 commercial featuring John Krasinski, Rachel Dratch, and Chris Evans sporting some iconic Boston accents — “Smaht Pahk” — an ad which has so far attracted around 55.2 million views on YouTube.

Sports 67
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Faces of Customer Experience: Melissa Kovacevic

Customers That Stick

Tell us how one outside influence impacted your customer service or customer experience thinking. book, movie, sporting event, relationship, travel). Unfortunately, some companies focus too much on their internal processes, automation and the newest technologies, and ignore the agent direct engagement with customers.

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11 Retail Customer Experience Strategies To Win Customers

SurveySensum

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Communicate the action taken to your customers and close the feedback loop.

Retail 52
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11 Retail Customer Experience Strategies To Win Customers

SurveySensum

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Communicate the action taken to your customers and close the feedback loop.

Retail 52