Customer Survey Sports Technology 
Intercom, Inc.
MARCH 23, 2022
We enable the most critical component of the modern customer journey – ongoing engagement – throughout the customer journey, from converting prospects to onboarding new customers, activating, providing support, and beyond. And yes, we’re sporting a refreshed look as well! Learn more about the Engagement OS.
Customers That Stick
OCTOBER 16, 2014
Tell us how one outside influence impacted your customer service or customer experience thinking. book, movie, sporting event, relationship, travel). Unfortunately, some companies focus too much on their internal processes, automation and the newest technologies, and ignore the agent direct engagement with customers.
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ClearAction
AUGUST 29, 2015
Omni-channel First Contact Resolution (FCR) is a widespread goal of most customer care groups, regardless of whether the customer called, emailed, texted, posted, or engaged in a service chat or self-service. B) The investment in technology and time to address one at a time is high. Your Recipe for Success.
Lumoa
FEBRUARY 6, 2018
More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies we’re changing the way businesses see their customers. Technology advances will continue to inspire new innovations in customer experience. CX is a tough business.
Experience Investigators
APRIL 23, 2024
Metrics from customer surveys like Net Promoter Score (NPS) or Customer Satisfaction Rate (CSAT) are measurements from a certain group of customers to consider in your strategic decisions. Strategic Investments in Customer Experience As we often say, CX is a team sport.
Fonolo
MARCH 17, 2020
Hyundai: You’ve probably heard of it; the name again on the tip of everyone’s tongues thanks to a memorable, highly-lauded SuperBowl Hyundai Sonata 2020 commercial featuring John Krasinski, Rachel Dratch, and Chris Evans sporting some iconic Boston accents — “Smaht Pahk” — an ad which has so far attracted around 55.2 million views on YouTube.
Experience Investigators
JULY 26, 2022
The more we treat CX as a team sport, the more likely it is for us to achieve meaningful outcomes for both our customers and our organizations. Common Challenges to Cross-Functional Cooperation in Customer Experience. Customer experience is a set of tactics disconnected from strategy. You can do this!
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