Comcast Customer Experience Improvement Plan, With Charlie Herrin – CB73
Customer Bliss
OCTOBER 17, 2017
They ran a trial market in Portland, Oregon and some tests of SMS communication. Educating customers and front-line employees on self-service. Look more at your tech stack and what you can accomplish. They were kicking tires on their products and how they come together and customers interact with them. Automation.
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