ECXO

MARCH 6, 2025

How to Lead a B2B CX Transformation ProgramAnd Avoid Costly Mistakes Introduction: The Importance of CX Transformation in B2B Todays business customers expect seamless, responsive, and value-rich interactions at every stage of the partnership. Equally important is visible sponsorship.

CX Transformation 339

CX Transformation B2B CX Government 339

eglobalis

NOVEMBER 3, 2024

This level of alignment allows each department to work toward the shared goal of enhancing CX without duplicating efforts or missing critical details. Take the example of Cisco , which created a centralized CX team that coordinates efforts between engineering, sales, and customer support to manage complex B2B relationships.

CX 522

CX B2B Innovation Sentiment Analysis 522

Execs In The Know

MARCH 31, 2025

Why Spirit Airlines Turned to AI for CX Transformation The airline industry faces fierce competition, razor-thin margins, and a customer base that expects fast, personalized, and consistent service. AI would be the engine powering this transformation.

AI 78

AI Customer Experience Net Promoter Score Legal 78

Customer Bliss

FEBRUARY 11, 2016

Knowing the corporate sandbox you’re involved in transforming. Attitude Shift Required for CX Transformation. The shifts in your leadership’s thinking and behavior will determine how well the five competencies can be embedded to transform your business. Unite the leadership team. Reward cross-silo collaboration.

CX Transformation 54

CX Transformation CX Engineering Voice of the Customer 54

Kerry Bodine

FEBRUARY 25, 2021

CX Transformation For Hearing Care by Smart Design in the USA. Immigration And Asylum Appeals by Engine in the UK. Transforming Workers’ Compensation Service Experiences: Moving From Fax To Future Proofed Services by the Workplace Safety And Insurance Board in Canada. The Finalists. Commercial Work.

Non-Profits 71

Non-Profits CX Transformation Government Engineering 71

Customer Bliss

MARCH 8, 2019

Mark’s B2B experience in technology and engineering have shown him that too many times, engineers and developers build products, only to be disappointed in the end when nobody uses them in the way it was intended. Shift the Mindset of Your Operational Approach.

B2B 55

B2B B2C Engineering CX 55

Lumoa

MAY 21, 2018

source ) No wonder, customer experience is the engine of growth in 2018. I'm already leading customer experience transformation!" Beware, whilst 72% of CEOs consider themselves in charge of leading customer experience transformation initiatives, only 27% of their colleagues believe this is the case ( source ).

Customer Experience 122

Customer Experience Invoicing Finance Net Promoter Score 122