ECXO

MARCH 6, 2025

How to Lead a B2B CX Transformation ProgramAnd Avoid Costly Mistakes Introduction: The Importance of CX Transformation in B2B Todays business customers expect seamless, responsive, and value-rich interactions at every stage of the partnership. Equally important is visible sponsorship.

CX Transformation 339

CX Transformation B2B CX Government 339

eglobalis

NOVEMBER 3, 2024

This level of alignment allows each department to work toward the shared goal of enhancing CX without duplicating efforts or missing critical details. Take the example of Cisco , which created a centralized CX team that coordinates efforts between engineering, sales, and customer support to manage complex B2B relationships.

CX 522

CX B2B Innovation Sentiment Analysis 522

Execs In The Know

MARCH 31, 2025

Why Spirit Airlines Turned to AI for CX Transformation The airline industry faces fierce competition, razor-thin margins, and a customer base that expects fast, personalized, and consistent service. AI would be the engine powering this transformation.

AI 78

AI Customer Experience Net Promoter Score Legal 78

Lumoa

MAY 21, 2018

source ) No wonder, customer experience is the engine of growth in 2018. I'm already leading customer experience transformation!" Beware, whilst 72% of CEOs consider themselves in charge of leading customer experience transformation initiatives, only 27% of their colleagues believe this is the case ( source ). Set up a target.

Customer Experience 122

Customer Experience Invoicing Finance Net Promoter Score 122

Customer Bliss

MARCH 28, 2018

Be wary of generalized average customer satisfaction scores or generalized average Net Promoter Scores. Engineer solutions with the customer mind. What are some things you wish you knew before instituting a CX transformation within your organization? Be excellent for that set of people.

B2B 68

B2B CX Net Promoter Score Start-ups 68

Lumoa

MAY 21, 2018

source ) No wonder, customer experience is the engine of growth in 2018. I'm already leading customer experience transformation!" Beware, whilst 72% of CEOs consider themselves in charge of leading customer experience transformation initiatives, only 27% of their colleagues believe this is the case ( source ). Set up a target.

Customer Experience 60

Customer Experience Invoicing Finance Net Promoter Score 60

SurveySensum

JULY 14, 2020

He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. He is a man on a mission to create CX awareness in South Asia and the Middle East region particularly in Asia & Beyond, for the last 10 years.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132