This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Where should you start when it comes to digital CXtransformation? More than likely, you already have data to uncover some of this “low-hanging fruit” to get these optimizations started so it’s best to have that as the primary step when going through this transformation. Focusing can help you cut through your issues.
In this past year alone, I’ve had conversations with quite a few leaders in this industry who are working extremely hard to improve CX within their organizations. Alvin is based in Florida with his wife and five kids. He’s an avid sports fan, whether coaching his kids or cheering for the Alabama Crimson Tide football team.
Investing in employees (and the tools and technologies that support employees) is one of the single best investments that can be made in the CX space. CXTransformation Secret Revealed: The Hero Is Your Customer! Presented By: Jen Johnson, Senior Vice President of Business Transformation, Frontier.
Monica Whiting , Vice President of Customer Experience at TECO energy , shares tactics and plans to help you strategize short-term and long-term goals for CX, regardless of your industry. TECO is a utility company that provides electric and natural gas services in Tampa, Florida, and gas services across the state of Florida.
There are very few providers in the market today that can offer a workforce model that blends the power of global gig experts, in-house full-time associates, and CXtransformation technology to offer flexible, scalable, and on-demand CX services. However, moving away from traditional models can be challenging if not done right.
Camille Harrison is the Group Vice President and Chief Customer Officer for Florida Blue. As the Group Vice President, Chief Customer Officer at Florida Blue, Camille has accountability for facilitating the delivery of an optimum customer experience and is responsible for one third of the Florida Blue employee population.
Camille Harrison is the Group Vice President and Chief Customer Officer for Florida Blue. As the Group Vice President, Chief Customer Officer at Florida Blue, Camille has accountability for facilitating the delivery of an optimum customer experience and is responsible for one third of the Florida Blue employee population.
PHOENIX, ARIZONA January 14, 2025 Execs In The Know, a global community of Customer Experience (CX) leaders, is thrilled to announce the keynote speakers for its highly anticipated Customer Response Summit (CRS) in Clearwater Beach, Florida, March 3-5, 2025.
There are very few providers in the market today that can offer a workforce model that blends the power of global gig experts, in-house full-time associates and CXtransformation technology to offer flexible, scalable and on-demand CX services. Leverage a Partner that offers a Hybrid Workforce Model.
We organize all of the trending information in your field so you don't have to. Join 20,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content