Execs In The Know
MARCH 14, 2022
Where should you start when it comes to digital CX transformation? More than likely, you already have data to uncover some of this “low-hanging fruit” to get these optimizations started so it’s best to have that as the primary step when going through this transformation. Focusing can help you cut through your issues.
Customer Bliss
DECEMBER 6, 2018
In this past year alone, I’ve had conversations with quite a few leaders in this industry who are working extremely hard to improve CX within their organizations. Alvin is based in Florida with his wife and five kids. He’s an avid sports fan, whether coaching his kids or cheering for the Alabama Crimson Tide football team.
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Execs In The Know
APRIL 8, 2022
Investing in employees (and the tools and technologies that support employees) is one of the single best investments that can be made in the CX space. CX Transformation Secret Revealed: The Hero Is Your Customer! Presented By: Jen Johnson, Senior Vice President of Business Transformation, Frontier.
Customer Bliss
APRIL 12, 2019
Monica Whiting , Vice President of Customer Experience at TECO energy , shares tactics and plans to help you strategize short-term and long-term goals for CX, regardless of your industry. TECO is a utility company that provides electric and natural gas services in Tampa, Florida, and gas services across the state of Florida.
Execs In The Know
MAY 6, 2022
There are very few providers in the market today that can offer a workforce model that blends the power of global gig experts, in-house full-time associates, and CX transformation technology to offer flexible, scalable, and on-demand CX services. However, moving away from traditional models can be challenging if not done right.
Customer Bliss
DECEMBER 6, 2016
Camille Harrison is the Group Vice President and Chief Customer Officer for Florida Blue. As the Group Vice President, Chief Customer Officer at Florida Blue, Camille has accountability for facilitating the delivery of an optimum customer experience and is responsible for one third of the Florida Blue employee population.
Customer Bliss
DECEMBER 6, 2016
Camille Harrison is the Group Vice President and Chief Customer Officer for Florida Blue. As the Group Vice President, Chief Customer Officer at Florida Blue, Camille has accountability for facilitating the delivery of an optimum customer experience and is responsible for one third of the Florida Blue employee population.
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