Execs In The Know

MARCH 14, 2022

Digital transformation has been an ongoing subject for over 30 years. But in the last few years, this transformation has become much more focused on specific aspects of the business. These main areas include technology integrations, operational efficiencies, workforce optimizations and customer experience.

CX Transformation 122

CX Transformation CX Contact Center Start-ups 122

Customer Bliss

DECEMBER 6, 2018

In this past year alone, I’ve had conversations with quite a few leaders in this industry who are working extremely hard to improve CX within their organizations. Don’t be afraid to invest in technology to get the job done more effectively. Alvin is based in Florida with his wife and five kids.

CX Transformation 72

CX Transformation CX NPS Entertainment 72

Execs In The Know

APRIL 8, 2022

Todd’s keynote kickoff told a compelling story about the value of investing in technologies like self-service solutions and better agent tools, while always maintaining a focus on the customer experience. CX Transformation Secret Revealed: The Hero Is Your Customer!

Net Promoter Score 98

Net Promoter Score Contact Center Sports CX Transformation 98

Customer Bliss

APRIL 12, 2019

Monica Whiting , Vice President of Customer Experience at TECO energy , shares tactics and plans to help you strategize short-term and long-term goals for CX, regardless of your industry. TECO is a utility company that provides electric and natural gas services in Tampa, Florida, and gas services across the state of Florida.

Customer Experience 64

Customer Experience CX Transformation Non-Profits CX 64

Execs In The Know

MAY 6, 2022

There are very few providers in the market today that can offer a workforce model that blends the power of global gig experts, in-house full-time associates, and CX transformation technology to offer flexible, scalable, and on-demand CX services.

Contact Center 98

Contact Center CX Transformation Compliance NPS 98

Execs In The Know

MARCH 25, 2022

There are very few providers in the market today that can offer a workforce model that blends the power of global gig experts, in-house full-time associates and CX transformation technology to offer flexible, scalable and on-demand CX services. Leverage a Partner that offers a Hybrid Workforce Model.

CX 52

CX Contact Center CX Transformation Customer Satisfaction 52