eglobalis

NOVEMBER 3, 2024

By aligning its services and solutions closely with customer needs, particularly in sectors like energy and healthcare, Siemens fostered deeper client partnerships. By prioritizing creativity over rigid structure, B2B companies can deliver CX outcomes that align with their unique identity and meet the evolving needs of their clients.

CX 523

CX B2B Innovation Sentiment Analysis 523

Customer Bliss

MARCH 9, 2018

Over the past 2 years, I’ve had the pleasure of interviewing numerous CCOs and CX leaders for my podcast, The Chief Customer Officer Human Duct Tape Show. I’ve noticed that within this collection of interviews, quite a few of my guests have represented the healthcare industry.

Healthcare 47

Healthcare Hospitality Hospitality Customer Experience 47

Customer Bliss

JULY 25, 2017

Geeta Wilson is the VP, Consumer Experience – Enterprise Transformation at Humana, where she’s been since late 2013. Episode Overview. In this episode, we primarily discuss how and when to know an organization is ready for customer-driven change.

Healthcare 0

Healthcare CX Voice of the Customer Customer Experience 0

Customer Bliss

JANUARY 4, 2019

Alan shared the unique situation that placed him in this position at Cedars-Sinai, his prior experience in the healthcare industry, and the extensive work he’s done to define his newly created role. Healthcare is Complex, Try to Understand the Big Picture. CustomerExperience #CX Click To Tweet.

Hospitality 56

Hospitality Hospitality Healthcare Customer Experience 56

Customer Bliss

OCTOBER 25, 2018

In this podcast, I’m expounding on this concept and revisiting conversations from two CX leaders who have united their organizations to conduct a CX transformation led by a specific purpose and mission that enhances the overall experience. . He realized that his calling was to serve in healthcare.

Hospitality 64

Hospitality Hospitality CX Customer Experience 64

Customer Bliss

MARCH 22, 2018

As the going gets rough and you’re in the trenches with CX transformation, this list will be a friendly reminder with advice to help keep your head in the game. Transforming CX in Financial Services, with Claudiu Coltea. Transforming CX in Financial Services, with Claudiu Coltea.

Finance 51

Finance CX CX Transformation Healthcare 51

SurveySensum

JULY 14, 2020

He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. Becky (Lisson) Roemen – Manager of CX Solutions and Consulting at Avtex Solutions, LLC.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132