Customer Bliss

JANUARY 4, 2019

I’m revisiting a conversation I had with Alan Dubovsky , a well-respected colleague in the industry, who is the Chief Patient Experience Officer at Cedars-Sinai Hospital. Healthcare is Complex, Try to Understand the Big Picture. What I really appreciated about Alan’s story is his diverse background in healthcare.

Hospitality 56

Hospitality Hospitality Healthcare Customer Experience 56

Customer Bliss

MARCH 9, 2018

I’ve noticed that within this collection of interviews, quite a few of my guests have represented the healthcare industry. When someone has a good experience at a hospital or with a doctor, it can be life changing. Jude Children’s Hospital. This industry is so complex yet so important to our lives.

Healthcare 47

Healthcare Hospitality Hospitality Customer Experience 47

Customer Bliss

OCTOBER 25, 2018

In this podcast, I’m expounding on this concept and revisiting conversations from two CX leaders who have united their organizations to conduct a CX transformation led by a specific purpose and mission that enhances the overall experience. . He realized that his calling was to serve in healthcare.

Hospitality 64

Hospitality Hospitality CX Customer Experience 64

SurveySensum

JULY 14, 2020

He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. Becky (Lisson) Roemen – Manager of CX Solutions and Consulting at Avtex Solutions, LLC. Website : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132