Customer Bliss

JANUARY 4, 2019

I’m revisiting a conversation I had with Alan Dubovsky , a well-respected colleague in the industry, who is the Chief Patient Experience Officer at Cedars-Sinai Hospital. Before becoming the Chief Patient Officer at Cedars-Sinai, he was the program coordinator for the oncology program at Northside Hospital in Atlanta.

Hospitality 56

Hospitality Hospitality Healthcare Customer Experience 56

Execs In The Know

MARCH 9, 2023

Our Leaders Learning from Leaders mantra came to life as we tackled topics that provided ideas for navigating CX transformation success, thinking and planning differently in today’s business environment, adoption of innovation across the organization, and so much more. Because happier teams equal happier customers.

Contact Center 97

Contact Center Social Media Hospitality Hospitality 97

Customer Bliss

OCTOBER 25, 2018

In this podcast, I’m expounding on this concept and revisiting conversations from two CX leaders who have united their organizations to conduct a CX transformation led by a specific purpose and mission that enhances the overall experience. . The Employee Experience Directly Impacts Customer Experience.

Hospitality 64

Hospitality Hospitality CX Customer Experience 64

Customer Bliss

MARCH 9, 2018

When someone has a good experience at a hospital or with a doctor, it can be life changing. Jude Children’s Hospital. Of course, I think this is a great strategy because one of the first competencies of CX transformation is to manage customers as assets and determine what your customer growth and loss looks like.

Healthcare 47

Healthcare Hospitality Hospitality Customer Experience 47

Qualtrics

JUNE 20, 2019

The person in charge is James Scutt, a former chef who’s bringing some of the lessons learned in the kitchen to bear on Post Office’s nationwide CX transformation. On the demands of the hospitality industry. And everyone in hospitality knows bad word of mouth will kill you in a community. Nothing could be left to chance.

CX 44

CX Hospitality Hospitality NPS 44

SurveySensum

JULY 14, 2020

He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. Becky (Lisson) Roemen – Manager of CX Solutions and Consulting at Avtex Solutions, LLC. Website : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Customer Bliss

DECEMBER 6, 2016

In addition, she is accountable for the continuous improvement center of excellence and the Service Operations area — as well as being responsible for a significant portion of customer, provider and hospital interactions, transactions and issue resolution. Previously, she was Chief of Staff.

Hospitality 48

Hospitality Hospitality Customer Experience Start-ups 48