Execs In The Know
MARCH 13, 2025
The Triangle of Death and the Road to CX Transformation As captivating as it is to talk about the future, Stokes didnt shy away from the challenges that have plagued the industry. Your dedication to innovation, service, and human connection continues to set the standard for the travel/hospitality and CX industry.
Customer Bliss
JANUARY 4, 2019
I’m revisiting a conversation I had with Alan Dubovsky , a well-respected colleague in the industry, who is the Chief Patient Experience Officer at Cedars-Sinai Hospital. Before becoming the Chief Patient Officer at Cedars-Sinai, he was the program coordinator for the oncology program at Northside Hospital in Atlanta.
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Execs In The Know
MARCH 9, 2023
Our Leaders Learning from Leaders mantra came to life as we tackled topics that provided ideas for navigating CX transformation success, thinking and planning differently in today’s business environment, adoption of innovation across the organization, and so much more. Because happier teams equal happier customers.
Customer Bliss
OCTOBER 25, 2018
In this podcast, I’m expounding on this concept and revisiting conversations from two CX leaders who have united their organizations to conduct a CX transformation led by a specific purpose and mission that enhances the overall experience. . The Employee Experience Directly Impacts Customer Experience.
Customer Bliss
MARCH 9, 2018
When someone has a good experience at a hospital or with a doctor, it can be life changing. Jude Children’s Hospital. Of course, I think this is a great strategy because one of the first competencies of CX transformation is to manage customers as assets and determine what your customer growth and loss looks like.
SurveySensum
JULY 14, 2020
He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. Becky (Lisson) Roemen – Manager of CX Solutions and Consulting at Avtex Solutions, LLC. Website : [link]. LinkedIn : [link]. Website : [link].
Qualtrics
JUNE 20, 2019
The person in charge is James Scutt, a former chef who’s bringing some of the lessons learned in the kitchen to bear on Post Office’s nationwide CX transformation. On the demands of the hospitality industry. And everyone in hospitality knows bad word of mouth will kill you in a community. Nothing could be left to chance.
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