Execs In The Know

MARCH 10, 2025

How to scale artificial intelligence (AI) without losing the human touch, how to build resilient service models, and how to drive meaningful CX transformation in a rapidly shifting market. Christie Sandoval , SVP of Customer Experience at T-Mobile, opened the conference with the challenge of rethinking innovation.

CX 94

CX AI CX Transformation Artificial Intelligence 94

Execs In The Know

MARCH 9, 2023

Our Leaders Learning from Leaders mantra came to life as we tackled topics that provided ideas for navigating CX transformation success, thinking and planning differently in today’s business environment, adoption of innovation across the organization, and so much more. Because happier teams equal happier customers.

Contact Center 97

Contact Center Social Media Hospitality Hospitality 97

Execs In The Know

MARCH 10, 2025

How to scale artificial intelligence (AI) without losing the human touch, how to build resilient service models, and how to drive meaningful CX transformation in a rapidly shifting market. Christie Sandoval , SVP of Customer Experience at T-Mobile, opened the conference with the challenge of rethinking innovation.

CX 64

CX AI CX Transformation Artificial Intelligence 64

SurveySensum

JULY 14, 2020

He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Execs In The Know

MARCH 13, 2025

The Triangle of Death and the Road to CX Transformation As captivating as it is to talk about the future, Stokes didnt shy away from the challenges that have plagued the industry. Your dedication to innovation, service, and human connection continues to set the standard for the travel/hospitality and CX industry.

Hospitality 59

Hospitality Hospitality Touchpoint Contact Center 59

Execs In The Know

MARCH 13, 2025

The Triangle of Death and the Road to CX Transformation As captivating as it is to talk about the future, Stokes didnt shy away from the challenges that have plagued the industry. Your dedication to innovation, service, and human connection continues to set the standard for the travel/hospitality and CX industry.

Hospitality 93

Hospitality Hospitality Touchpoint Contact Center 93