Remove CX Transformation Remove Hospitality Remove Mystery Shopping
article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. After holding multiple global leadership roles within the top Customer Research organizations, Nick Lygo-Baker founded Paradigm CX Ltd. Website : [link].