Execs In The Know

MARCH 13, 2025

It was a call to action for an industry navigating uncharted waters in personalization, technology, and guest experience. The Triangle of Death and the Road to CX Transformation As captivating as it is to talk about the future, Stokes didnt shy away from the challenges that have plagued the industry.

Hospitality 52

Hospitality Hospitality Touchpoint Contact Center 52

Execs In The Know

MARCH 9, 2023

Our Leaders Learning from Leaders mantra came to life as we tackled topics that provided ideas for navigating CX transformation success, thinking and planning differently in today’s business environment, adoption of innovation across the organization, and so much more. Because happier teams equal happier customers.

Contact Center 97

Contact Center Social Media Hospitality Hospitality 97

SurveySensum

JULY 14, 2020

He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. Salman Sharif – FCXP (CX-II), CX Advisor, and EMEA at Forrester. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Qualtrics

JUNE 20, 2019

The person in charge is James Scutt, a former chef who’s bringing some of the lessons learned in the kitchen to bear on Post Office’s nationwide CX transformation. On the demands of the hospitality industry. And everyone in hospitality knows bad word of mouth will kill you in a community. Nothing could be left to chance.

CX 44

CX Hospitality Hospitality NPS 44