Beyond Philosophy

APRIL 21, 2021

His book addresses the other 94 percent and the necessary steps they should take for their CX Transformation. Here are few critical moments in the discussion: 05:56 We learn the secret to not getting stuck in a CX Transformation process and losing momentum. Please tell us how we are doing! Complete this short survey.

CX Transformation 78

CX Transformation Management Consulting CX Customer Experience 78

Beyond Philosophy

DECEMBER 15, 2021

For Nissan’s Hussein Dajani , General Manager, Digital and CX Transformation, this wasn’t hard to imagine since he lived it for the past 18 months. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. What do you do?

Artificial Intelligence 78

Artificial Intelligence CX Transformation Management Consulting CX 78

Customer Bliss

SEPTEMBER 27, 2018

In today’s episode, Lucy and I talk about how they define customer success and customer experience at Genesys and how she’s been leading the CX transformation in the organization. At Genesys, customer experience is defined as the journey along the way, and success is the outcome.

CX 89

CX CX Transformation Government Management Consulting 89

SurveySensum

JULY 14, 2020

He has been named as one of the world’s ‘Top 150 Business Influencers’ by LinkedIn, and The Financial Times has recognized his company Beyond Philosophy as being one of the best management consultancies for two years in a row. Becky (Lisson) Roemen – Manager of CX Solutions and Consulting at Avtex Solutions, LLC.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132