Remove CX Transformation Remove Net Promoter Score Remove Pharmaceutical
article thumbnail

Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

eglobalis

This approach has allowed Tetra Pak to work closely with clients in diverse sectors, from food production to pharmaceuticals, ensuring each solution aligns with their unique needs and priorities. Measure What Matters and Getting Clarity Traditional metrics often fall short in fully capturing the effectiveness of personalized CX strategies.

CX 432
article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. Becky (Lisson) Roemen – Manager of CX Solutions and Consulting at Avtex Solutions, LLC.