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Due to the COVID outbreak, digital transformation that was forecasted to happen in the next 5 years took place in just one, says Freshworks. . Which is why Digital CXTransformation is required. Our average number of support calls has reduced by one third as people now prefer to reach out via social media and digital channels.
Todays rising CX demands mean AI, omnichannel engagement, and deep personalization are no longer nice-to-have in your customer data platformtheyre essential features that any software worth its salt will include. Recognized as a leader by IDC, its trusted by Fortune 100 companies for secure, flexible CXtransformation.
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