Comcast Customer Experience Improvement Plan, With Charlie Herrin – CB73
Customer Bliss
OCTOBER 17, 2017
Comcast has become a big name in the CX space in recent years for some of the work they’ve done around customer growth, and I think Charlie ended up being a great guest. We also discuss the usefulness of automation around various technologies to free up time for more value-add tasks. It’s worth it in the CX space.
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