Comcast Customer Experience Improvement Plan, With Charlie Herrin – CB73
Customer Bliss
OCTOBER 17, 2017
We also discuss the usefulness of automation around various technologies to free up time for more value-add tasks. They ran a trial market in Portland, Oregon and some tests of SMS communication. Some other major themes: Engaging employees as you also engage customers. Simplifying your processes instead of heaping more and more on.
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