CX Transformation Sentiment Analysis VOC 
SurveySensum
SEPTEMBER 14, 2020
Due to the COVID outbreak, digital transformation that was forecasted to happen in the next 5 years took place in just one, says Freshworks. . Which is why Digital CX Transformation is required. The businesses that were in the digital CX transformation phase have fast-forwarded their progress.
InteractionMetrics
MARCH 20, 2025
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