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Digital Transformation and its impact on Customer Experience

SurveySensum

Due to the COVID outbreak, digital transformation that was forecasted to happen in the next 5 years took place in just one, says Freshworks. . Which is why Digital CX Transformation is required. Our average number of support calls has reduced by one third as people now prefer to reach out via social media and digital channels.

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The Best CX Software Of 2025

InteractionMetrics

Each excels in niche areasthink razor-sharp social listening, hyper-scalable contact centers, or AI that predicts customer needs before theyre spoken. Recognized as a leader by IDC, its trusted by Fortune 100 companies for secure, flexible CX transformation. Contact InMoment to schedule a demo and get a tailored quote.

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