CX Transformation, Social Listening and Touchpoint

Digital Transformation and its impact on Customer Experience

SurveySensum

SEPTEMBER 14, 2020

Due to the COVID outbreak, digital transformation that was forecasted to happen in the next 5 years took place in just one, says Freshworks. . Which is why Digital CX Transformation is required. Our average number of support calls has reduced by one third as people now prefer to reach out via social media and digital channels.

Customer Experience

Customer Experience Social Media Sentiment Analysis CX Transformation

The Best CX Software Of 2025

InteractionMetrics

MARCH 20, 2025

At its core, Medallia focuses on real-time insights that reveal overarching sentiment and pinpoint specific touchpoints influencing NPS, CSAT, or loyalty. Runner Up: Qualtrics XM Qualtrics XM is a power tool for measuring all your customer, employee, and market touchpoints across over 20,000 global brands in 100+ countries.

CX Social Media Contact Center Compliance

Tech Customer Success

Digital Transformation and its impact on Customer Experience

The Best CX Software Of 2025

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