CX Transformation, Social Media and Voice of the Employee

How to Anticipate and Address the Unintended Consequences of CX Transformation

Execs In The Know

FEBRUARY 29, 2024

And if customer experience (CX) transformation is your odyssey, it would serve you well to remember that the journey, if not carefully navigated, can be fraught with tunnel-visioned Cyclops, time-eating Lotus Eaters, and the seductive Siren calls of newly hyped technologies. Today, staying “current” and on course can feel overwhelming.

CX Transformation

CX Transformation CX VOE AI

The Best CX Software Of 2025

InteractionMetrics

MARCH 20, 2025

Many people think of customer experience (CX) software as just another dashboard portal that lets you view customer experience data. By analyzing voices across every channelsurveys, social media rants, support calls, and even subtle shifts in app behavioryou can use CX software to uncover what customers really want.

CX Social Media Contact Center Compliance

Tech Customer Success

How to Anticipate and Address the Unintended Consequences of CX Transformation

The Best CX Software Of 2025

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